General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Update on community number filter and account-related threads

Hi guys, FYI, we have had to remove the filter on the community for personal numbers. There is a bug in the forum software and Lithium is currently investigating it. We sometimes need to acquire member's numbers via PM (for rewards, escalating querie...

Resolved! o2 Travel

Very unhappy with recent changes to o2 travel. I was charged for 6 days when abroad last month but don't have any record on my device of texting phoning or browsing on these days. While o2 has kindly refunded me as a goodwill gesture, they insist I m...

Resolved! Claiming free gift issue

Following previous issue with claiming free gift of incorrect link I followed the new link as advised but have now run into another issue whereby my email address is flagging as invalid. I cannot claim my free gift without the email address. I know t...

Resolved! charges for recieving texts from premium numbers

I have been charged for the last few months for recieving unwanted competition texts that i do not respond to please help they are costing me thirty pounds a month what is 02 doing about this

Resolved! Free Gift

Upgraded and got the free gift leaflet. I have my code scratched of leaflet and phones imei no. But website the leaflet says to go to o2.uk/offers does not exist , help please any ideas. Karl

Odeon tickets are they coming back?

Hi does anyone know.if the ocean tickets are coming back to priority as I could finally use them and they are about the only thing I would use thanks!

Resolved! Clearer pricing

Dear O2, I called to find out simply how much I paid per month for my airtime and device plan. Although your call centre staff member was very polite it took far too long to get a clear answer because of your pricing/billing system. Why on earth woul...

Resolved! In Naples, Florida US

Am on holiday Naples, Florida - what code do I add before number to make calls using UK O2 mobile please?

O2 recycle

I would not recommend o2 recycle to anyone I took my phone into o2 store 8 days ago & still not received payment, I thought by taking it into store rather then posting it I would get my payment quicker! It states on the website same day payment so ve...

The twitter "join the rebellion" competition.

Erm, this competition get you to add the hashtag #jointherebellion to your tweet....Only problem is, a private ****** group uses that hashtag to get new members added so you can imagine my horror when I re-opened twitter to find I had been added to "...