General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Guru'ds?

I have waiting for an on-line Guru for 35 minutes? What is going on?

Resolved! How can I put money on another O2 phone

Where on the O2 site can I put money on someone elses O2 phone? Help !!! Gerry

Oneplus 3t

Why is 02 over pricing this handset. It is listed everywhere else at £399. I currently have a s7 edge but have fallen love with the 3t. Mabe I should just wait for the s8?

Resolved! Microsoft lumia 550

Hi,I'm not on here very often, anyway I have an annoying problem with my upgrade phone I had in April, which is the above.This morning it was working fine I had cortana telling me about my messages etc, all the norm, then I wanted to change my screen...

Resolved! Please help! Simple tariff change

I am trying to change my daughters phone from simplicity to the big bundle £10 tariff. I can't do it online as it says 02 is busy right now. I tried sending the text '10BUNDLE' TO 21300 but it didn't send. I tried phoning this morning, a guy told me ...

Bill when in hospital with no other means of communication

I was hopitlised 28 october to 10 november you can imagine the shock of a bill for £145.00 and when contacting o2 I got no help for which I am disgusted and will leave o2 as soon as possible after over 30 years.Has any body experiaced the intrasigent...

Resolved! 02 Simplicity 12 month contract.

I have been on 02 simplicity since march, with 2 sims cards, one for me and one for my son, now just today my phone number recieved an upgrade message, but my son hasnt and theres nothing on his 02 account online despite both sim cards obviously bein...

Resolved! Refresh contract-waste of money!!!!!

Morin,Last year I took out refresh contract 30gb iPhone 6s,A year later was looking forward to my free upgrade.Phoned o2 to check phone was in stock and a don't have to pay upfront cost the answer to both was yes in stock.(iPhone 7plus 128gb) and no ...

Resolved! Terrible 4G service

Using 4G for data at train stations - London Victoria and Clapham Junction - is almost impossible, and highly inconsistent at best. Despite there appearing to be a strong signal, the data fails to load if you are trying to access a web page. This is ...

What is wrong with a lot of o2 CS, DIsgusting is an understatement

I have been a o2 customer for at least 10 years since I was a child first pay and go then pay monthly, and tbh I always liked it, I have had contracts with orange, EE and vodafone, but now Im thinking seriously? I had a contract that ended october 20...