Incorrect information being given to people on chat sessions
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on 01-06-2018 21:30
Probably been asked before but if this is the case (and Im seeing a few reported on the forums that the information often isnt correct) then why do O2 continue to use it?
Especially if there are potentially situations where decisons are made based on incorrect information from chats
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on 01-06-2018 21:32
@g7rpo wrote:why do O2 continue to use it?
It's cheap and they bung the customer £20 goodwill to make up for the mistakes if you can be bothered to complain about it.
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on 01-06-2018 21:35
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on 01-06-2018 21:35
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on 01-06-2018 21:37
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on 01-06-2018 21:37
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-06-2018 23:22
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on 01-06-2018 23:22
@g7rpo If you do a search you will find pages and pages and pages of complaints about O2's Live Chat service. It really is second rate, and that's being kind. We were told ages ago that the personnel on Chat were going to have 'retraining sessions'. If that ever did happen, they didn't learn much.
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on 04-06-2018 09:29
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on 05-06-2018 03:36
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on 05-06-2018 03:36
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on 05-06-2018 07:47
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on 05-06-2018 07:47
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on 05-06-2018 07:48
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on 05-06-2018 07:48
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 05-06-2018 11:36
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on 05-06-2018 11:36

