O2 network signal

on 19-02-2010 22:14
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on 19-02-2010 22:14

on 19-02-2010 22:20
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on 19-02-2010 22:20
I posted a similar message at the same time as you!
Where abouts are you? We've had no signal for hours in LS21 area
Dan

on 19-02-2010 22:22
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on 19-02-2010 22:22
I am in Colwyn Bay, North Wales. I have had no signal for over 6 hours.
John

on 19-02-2010 22:28
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on 19-02-2010 22:28
Let's stick to your thread or it could get confusing!
Presume it can't be widespread or there would be a flood of posts on here.
Tried ringing O2 from landline, but they don't appear to provide any customer service after 9pm!
Yet another in a very long line of reasons to look at other networks when this contract runs out.
D

on 19-02-2010 22:45
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on 19-02-2010 22:45
I tried to phone O2 customer services from landline over 2 hours ago. I was told by recorded voice that my call is in a queue. After 5 mins I hung up - as this is a premium rate call.
It does seem to be something more than a local problem.
John

on 19-02-2010 23:38
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on 19-02-2010 23:38
O2's customer service isnt a premium rate number, its a standard local rate one, as for the fault, it could be several things, from a power failure at the cell site to a cable issue, but have you moved out of your area to see if the fault is still apparent??

on 19-02-2010 23:47
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on 19-02-2010 23:47
Thanks for the info. Sorry about being mistaken with the customer services number. Re the fault, all I know is that there has been no signal now for nearly 8 hours. I tried in indoors and outdoors and still no signal. Maybe it's a coincidence that both myself in North Wales and Dan in Yorkshire are experiencing the same problem at the same time.
I shall just have to go to bed and hope the problem has resolved itself by the morning.
John

on 20-02-2010 07:38
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on 20-02-2010 07:38

on 20-02-2010 12:37
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on 20-02-2010 12:37

on 20-02-2010 18:52
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on 20-02-2010 18:52
On my way to the store about 9.30 the signal returned, so it was a problem with the network. It snowed here all night and early this morning, so I think that may have affected it. I have noticed before that the weather can affect mobile networks.
John

