General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

New Customer - No orders showing in myO2

hello, I am a new customer. Last Friday I managed to preorder the iPhone 17 pro max. I have paid upfront fee and got an order confirmation number, etc. in the email it says I can track my order in myO2 but when I click the link it shows that I have n...

Wifi Calling on Pay & Go - working now

My wife asked me what a new icon is on her Pay & Go Motorola phone earlier today. It is the wifi calling icon and she is on Pay & Go. We have bad O2 signal here and my contact O2 phone often switches to wifi calling but not hers until now. She was ab...

How do I reqeust a fixed IP address

I was hoping there was a way to request a fixed IP address. I tried asking customer service but struggled to explain the concept of what a fixed IP address is. Is it possible? I have a VPN server and would like to restrict access to specific IP addre...

App and Website Hopeless

I’ve just paid off my device plan and started a new sim only plan, and it seems that since the merge with Virgin, everything has gone to pot!Firstly, I was unable to complete my upgrade online, just kept going to a ‘not found’ placeholder page. Had t...

Trade in/recycle not working

I’m trying to purchase a phone and add in my current device to trade in against the new plan but it keeps saying there’s an issue and won’t add the trade in on. Anyone experienced this and how did you fix it? O2 are impossible to get hold of or get h...

Blocking ticket purchase!

I was getting tickets for. Ariana grande and as I clicked checkout it had a message pop up that wouldn’t let me continue. Now I’ve missed out ion getting tickets and very annoyed ref JBmuK8L2TtpBhnFjJqhR:HqoT

Text messages for wrong location

I am receiving text messages about wifi outage in a location nowhere near where I live. Why and how do I stop receiving them?

Beware of scammers

I had a call this afternoon from someone claiming to be from O2, about the reported issue with my phone (see the topic yesterday afternoon in discussion and feedback section) The guy was asking me for the password for my main Gmail and Hotmail accoun...

O2 and Coventry CC scale groundbreaking tech reuse partnership to tackle e-waste

For information :- Virgin Media O2 and Coventry City Council scale groundbreaking tech reuse partnership to tackle e-waste and support more people to get online - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-and-coventry-city-counc...

Virgin Media O2’s next generation 5G Standalone network now available in 500 towns and cities

For information :- Virgin Media O2’s next generation 5G Standalone network now available in 500 towns and cities - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2s-next-generation-5g-standalone-network-now-available-in-500-towns-and-c...