Trade in/recycle not working

[Brl]

I’m trying to purchase a phone and add in my current device to trade in against the new plan but it keeps saying there’s an issue and won’t add the trade in on. Anyone experienced this and how did you fix it? O2 are impossible to get hold of or get help from!

[jonsie]

ooks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

Click Here For Social Media Support Links VirginmediaO2

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255