No O2 service in Gaydon since Monday 21st Oct 2013

[Anonymous]

No O2 service in Gaydon since Monday 21st Oct 2013

[Anonymous]

If after all the usual remedies of cleaning your sim and trying another phone or exchanging the sim does not work then challenge the mast status with O2.

Ask anyone around you also on O2 to report it too.

[Anonymous]

We all on O2 in the office have the same issue - multiple phones and has been like this since Monday.

[Anonymous]

DAY 4

Live results for CV35 0RR, Stratford on Avon, Warks

• 

  Sorry we're currently investigating reports that a phone mast in this area isn't working.

  This means you might experience problems making calls, using the internet, or sending / receiving emails in this area.

  Updated 09:02 (refreshed hourly). Recent faults might not show yet

[Anonymous]

OK,

so having spoken to O2 customer NON serivce, I have been told the mast in lighthorne will be down until the 27th.

Suggesting I should be compensated for the time I cannot use my phone or be contacted in emergencies on it (8 hours a day for 5 days this week) I have been told that theyu only compesate you for time off at your HOME postcode. Forgiveme but its a blinking MOBILE PHONE. I use it away from home and spend most of my days at work !!!!! - oh well contarct up time soon - lest have a check on other providers 🙂

[Bambino]

Check all the providers you like. We are all customers here, just like you. If you decide you want to change, make sure you get good coverage at home and at work from whichever network you decide to move to. That should always be the primary concern. If this is the first time you've had a problem with O2's service, and most of the time it's good, you might want to think about it before you take a decision. Once your service is restored, try calling Customer Services again. You might get someone who is more sympathetic to your problem, and you might receive a goodwill gesture as compensation for the down time. It never hurts to ask.

[Anonymous]

"I've never known a timeframe be announced for running repairs......"

So how did that happen then?

[Anonymous]

I contacted O2 support and was told there isn't a problem, the agent suggested I clean my SIM card or turn the device off and on again, when I suggested that several colleagues were also experiencing no service she suggested I try the service help desk (Premium number).  When I did this I was informed there MAY be a problem with a mast in the Stratford area and there is no timescale for the repair completion.  This is shocking service from a large supplier, I never had a single problem with my previous provider Vodafone for seven years, I think when my contract is up I will vote with my feet.  4 days with no service now and counting.

[Bambino]

Live results for Gaydon, Warks

• 

  Sorry we're currently investigating reports that a phone mast in this area isn't working.

  This means you might experience problems making calls, using the internet, or sending / receiving emails in this area.

  Updated 10:02 (refreshed hourly). Recent faults might not show 

[MI5]

---

@Anonymous wrote:

"I've never known a timeframe be announced for running repairs......"

So how did that happen then?

---

???

[Anonymous]

ianc_leicester writes:

"so having spoken to O2 customer NON serivce, I have been told the mast in lighthorne will be down until the 27th."