on 09-07-2009 13:50 - last edited on 13-06-2017 16:34 by MercedesS
You can contact them either by email. letter or fax.Not too sure of the telephone number.
O2 Complaints Review Service
PO BOX 694
• Your name and address
• Your mobile and account numbers
• A daytime phone number
• A suggestion of how they can put things right
Hope this helps
on 09-07-2009 13:55
My advice to you is not to bother, I have over the past few days written more than my fair share of complaining emails and the message always comes back asking for some random form of account ID (password, bank sort code?, address, inside leg measurement) however, when you reply giving them this information the message disappears without a trace and you never hear back from them. If you do email make sure that you put as much account information in as you can first time.
The best option is to write to:
O2 complaints Review Service, PO Box 116, Leeds, LS11 5DS
on 13-11-2013 11:16
on 13-11-2013 11:27
When you're through ranting, if you actually said what the problem is, perhaps someone here might be able to help you. Barring that, there are addresses in posts above where you can write to make a complaint.
13-11-2013 11:30 - edited 13-11-2013 11:32
i find it quite insulting to discover that companies like o2 make such blatantly disingenuous pledges.
You have found a four and a half year old thread to post that diatribe in order to have a moan in a manner that makes little sense.
I hope you get whatever it is you're looking for, it's hard to guess from this.........
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
on 13-11-2013 18:54
I'm Toby, the community coordinator.
I'm more than happy to give you hand if you would like, feel free to send me a message (by going to my profile page and using the link in the top right)