Just had the following email from Virgin Media.
First I've heard of it
So the question is, will this improve the O2 side of things, or are they still going their own merry way, one disregarding the other?
"We've been busy improving our phone systems this past year, which has meant some of our customers have had issues contacting us while we update a few things.
We know this isn't the kind of service you expect, and we're sorry
The good news is, it's all sorted now - which means you should have no problem getting in touch with us. If you still need to, just call 0345 454 1111*. We’re here to help Monday–Friday, 8am–9pm."
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
