General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Unreliable signal

Ok so here is the thing i was with o2 for 5 years everything great no problems but then i moved to tmobile ok but not as cheap as they first apear moved back to o2 in july this year and what a differance. What i want to know is this i have been with ...

Resolved! If my phone gets stolen does this get covered by the insurance?

Yesterday, I went to a club and while being in the crowded dance floor someone stole my phone from me, does the premium insurance cover this loss?

Resolved! Itemised bill on My02 site?

Not sure if this is the right place to post (and even how I'll ever even get to see the reply if anyone answers!) I'm logged in to My 02 and can see all my previous bills etc but how do I actually see an itemised bill of dates/times/number etc I'm su...

Resolved! Family Bolt On (Still)

In November i finally gave up and decided to go through the Complaints procedure with reference to the Family Pack Issues, well in early December i received a call from the o2 Complaints, and after explaining the continuous problems i was experiencin...

Faulty phone

Anyone know a quick way to get out of an o2 contract, if I never have to deal with o2 again it will be to soon. They have let me down totally , I got a new phone that went faulty, I reported it to the shop they told me I needed to see a Guru for this...

Unauthorised calls

Hi, This is my first time posting. I have been with 02 for quite a few years, I have always been generally happy. I had my phone stolen in Spain and someone managed to rack up £3000+ of calls before I realised my phone had gone and was then cancelled...

Resolved! unwanted sales calls on mobiles and landline

I am really sick of all the calls I get on my mobile and landline at all hours-sometimes late at night or early in the morning from companies selling insurance or asking if I want to claim interest back from loans. I also get foreign voices that I ca...

New web site redesign

Depply deeply unimpressed with new website design. It's a bit like Windows 7 - haven't your people got anything better to do than fix things that didn't need fixing. A massive fail o2!!!

Resolved! Data

I just can not understand how I am using data. I use Whatsap with my daughter in Canada and ONLY when Wi-fi is tuned in. I have asked the o2 operator and she did not know either because she is not allowed to know what my usage.Can anyone help me?

O2 are one big joke !!!

After spending 2.5hrs last night on the phone with 3 gurus they could not fix my problem of linking my accounts -- phone and broadband -- was told phone 202 from my mobile in the morning -- got up early to avoid queues on the phone only to be told "W...