General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Text messages from the web.

Hi, I'm currently working offshore & wanting to send & receive texts from my o2 account on the web. It seems pretty easy to send them, but there doesn't seem to be an option for receiving them. Under the 'Inbox' tab it says it's no longer possible to...

Forum login timeout

It is increasingly frustrating to use this forum due to being constantly logged out.Earlier I replied to a post in the broadband forum and came back to see if there were any replies.Looking at my post it said it had been made 49 minutes ago yet I sti...

When is an UPGRADE not an UPGRADE!?!?!?

I believe I have been mis-sold by o2. My 24 month o2 contract clearly states "free upgrade after 12 months". I have a Blackberry 9700 which was sold to me by o2 because, according to the salesman, it was the better of the Blackberry phones for busine...

Resolved! Mobile network types

Could anyone tell me if the mobile network type (GPRS) is governed by the operator, phone type or location please? Could you please explain it in simple terms for me Not up in the technical talk. I can fix aeroplanes but struggling to work my mobile!...

New phone

I have just got a new phone on O2 contract. Got it home and found the my mobile data speed was terrible. Checking my phones settings I found that my mobile network type was GPRS. Checking the O2 coverage in my area I found that I could get 3G900 OK. ...

All my phone numbers are saved on the SIM card - will I be able to transfer it to a new phone?

Topic. My upgrade on O2 is due on May 20th, not sure what to get yet, considering either an Iphone 5 on a Galaxy S4.

Resolved! Changing phone keeping number

I'm an O2 customer changing my phone. The best deal for me is with O2 but through carphone warehouse I've rang O2 and they can't match the deal. How do I keep my current number. Carphone warehouse site says I don't need a PAC code if I'm staying with...

Resolved! PAC code

I want to leave O2 and need to get a PAC code, I have been holding on the line for 39 minutes now, which is terrible! How can I get a PAC Code without holding for ages?

Resolved! New upgrade - changing number/voicemail

Dear Guru, I have now received an upgrade - Sony Experia - from you. I applied for it online via an email from you advising me it was time to upgrade. When I received my phone, it came with a new number and account number. This means that I now have ...

Ripped off customer

I took out a 24 month contract in October 2011. The handset I chose was a Samsung Galaxy Ace. This has to be the biggest mistake l have ever made. The handset will not hold its charge any longer than an hour. Thus making it useless as I have to keep ...