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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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Nokia Lumia 1020 by Wanty

Get a cup of tea and get comfy, I have a lot to say. You can review the specifications here I currently use a Sony Z, and all my smartphones have been on Android baring an old XDA Zest that was on Windows Mobile 6.1. When I've had Lumias demo'd to me...

WP_20140401_15_07_43_Pro.jpg WP_20140326_19_42_41_Pro.jpg
Anonymous by Not applicable
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  • 16 replies
  • 4 kudos

Inadvertant roaming BBC news

http://www.bbc.co.uk/news/technology-26513546Video talks about Manual network selection about time the networks told the customers more if in an affected area to prevent this unlike the customer in the clip. And the ofcom link on advice on the issue ...

adamtemp64 by Level 66: Unequalled
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Galaxy S5

I love my iPhone and think the Galaxy S range phones are too big. So why am I sitting here thinking 'I really like the Galaxy S5, I might get one'?!?

Anonymous by Not applicable
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Resolved! Changing mobile number but keeping contract

Hi, I have an account with O2, but reception indoors is really really bad so I'm thinking of moving to a different provider. I would like to keep my number but I'm quite early in my 2 year contract so it would be a waste to move now and pay for the r...

Anonymous by Not applicable
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Resolved! Upgrading!

My 2 year contract is complete and for the first time ever when upgrading, I have been told that I am unable to upgrade online and have to contact O2 by telephone. Can anyone explain why I should be put to the hassle of hanging about on the telephone...

Anonymous by Not applicable
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  • 14 replies
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Resolved! Fantastic Customer Service

I upgraded both of my phones today to the new HTC one M8 and recycled my old iPhones. I dealt with a very pleasant girl called Olivia. I would just like to pass on my biggest thanks to her for all the help she gave me! It was a very long call so than...

Anonymous by Not applicable
  • 5275 Views
  • 23 replies
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Tesco refresh??

Seems like Tesco are doing a version of the refresh 24 month contracts :http://shop.tescomobile.com/mobile-phones/pay-monthly/htc/one+m8/tariff?deal=13641

jonsie by Level 94: Supreme
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Resolved! Not receiving texts

Hi is anyone else experiencing problems with receiving text messages. I can send them (and I know they are being received) but haven't been able to receive any myself since yesterday evening? If no issues with O2, does anyone have any suggestions to ...

Anonymous by Not applicable
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Resolved! Cinema Tickets

Hello everyone and how's everyone doing this evening ?..well just a quick thought I think O2 should do a offer like other networks do for example buy 1 cinema ticket get 1 free like EE does ...what do u guys think of this idea

Anonymous by Not applicable
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  • 8 replies
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