Network not available

[elaineadams]

What does it mean when you try to make a phone call and you get the message "network not available"?  I can't make or receive calls atm...my direct debit was paid...02 are a pain just now...can't contact customer services, the website has been updating since goodness knows when, can't access My02, apparently it needs another wretched APP...I don't need any more APPs...best things to get hacked on every.  Think I might change my provider.  02 are not as good as they used to be...no points for loyalty.

[Enlli]

Check that there are no problems in the area  https://status.o2.co.uk/

Guide: Is the network down for me or everyone? 

Guide: How can I sort out my network issues? 

If you want to talk to O2

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[Bambino]

@elaineadams If you want to speak to customer service download Skype to call free: Guide: A Guide to Skype 

Call +44800 902 0217 or +44800 032 1402.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.