General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Don't use Hermes please!!!

Hermes is a giant meme online for a good reason. I appreciate o2 offers and had guinness "delivered" over a 7ft wall onto concrete, luckily avoiding some plants. They also claim damaged goods are the sender's responsibility. This is common sense, any...

Upgrading online

Do not attempt to upgrade online as it's a gamble and you are unlikely to get the phone/package that you want. Called o2 and the guy said the online system is terrible. Upgraded my daughter's phone but because I went back and edited the tariff it def...

The netgerar m2100

Anyone used the netgear m2100 for wifi o2 hotspots.

O2 demise

Virgin Media have no plans to put lay cable in our street, I've registered my interest each year for over 10 years since it was instaledl in streets either side of my property.Bear in mind VM only have 57% UK coverage, this merger is biased to VM wit...

No cell site coverage in Dorset DT2

Since poor planning before 10th August 2021 when O2 took down a cell site covering DT2 in Dorset, 02 have not at date of 25th October 2021 replaced or provided any information, despite multiple calls to them, on when the new cell site will be operati...

Network issues

I have been having really bad internet access and phone calls are next to useless due to their being network issues for a few months now, the latest update I got from O2 is it may not be fixed until 26th November- when I queried whether it would mean...

Volt

Do all the mobile phones in my house have to be registered in my name to get the double data on volt?Thanks

Reporting Poor Mobile Data Connection

Hello,I would like to report poor mobile data connection on train between Waterloo and Surbiton, more specifically Vauxhall and Berryland, where signal has dropped to just 3G (H or H+) making it almost unusable. And it is only 4G in Surbiton. I was w...

Scam calls to Tunisia

Well that was interesting... On looking at my latest bill in MyO2 I got a nasty shock, seeing a whole string of outbound calls to a range of different but similar-looking numbers in Tunisia: about two every night, at variable times, for variable leng...

Scam Calls - Ofcom Acts, kinda..

This is good news - but needs uptake from both terrestrial/landline and mobile operators:https://www.bbc.co.uk/news/business-59032795