Long story short, phone got stolen a few days ago. Had the sim barred and found out the security was just too good. So good that it took 6 days and a dozen or more agents to try and get it unbarred.
All agents were amazing, can not fault them as they were doing their job, but it was such a hassle to get the sim unbarred with the constant ~ wait for 24 hours and it should be fine ~. Literally waited for too long until an agent named Nicole answered the call. She sorted my sim out within 5 minutes of the call.
Many thanks to Nicole for understanding my frustration and helping me get the sim to WORK without the wait up to 24 hour nonsense. O2 needs more agents like you.
Another little note, certain staff in the Ilford store need to be trained or told on where customers can post feedback. Gentlemen I spoke to today had no clue.
