Leaving o2

[scarletp]

Hello,

I have 2 monthly Sim only cards with o2  (both in my name, one is used by husband). 

I altered my contracts in a local o2 shop 14 March 2022 before it closed for good or I would have gone in to ask.  As both were 24 month contracts at what point can I safely ring up to cancel them without any penalty? I want to retain my mobile numbers.

Is there anywhere online in My o2 I can actually see my history and the contracts?

Thank you for any advice

[MI5]

@scarletp 

All info in this guide Guide: Cancelling Your Contract 

You can leave at anytime and you will be billed to the end of your contract only.

[Bambino]

@scarletp If you're past the 24 months there will be no penalty. See this guide: 

Cancelling your contract - An updated guide - O2 Community

[scarletp]

Ah! Thank you for including the info.  I had already read that but thought things would have changed since 2019.

If I understand it correctly - once the 24 months are up I can just text the number for a PAC code and that must terminate my account?  I fully expected I would have to ring o2 at some point so that simplifies things a bit.

Cheers! 

[MI5]

@scarletp 

Getting your PAC doesn't terminate your account. That only happens when you use your PAC to move your number to a different network.

Guide: How to get your PAC [June 2021 Update]