Forum development & bugs updates

[EmilieT]

Hi everyone, 

In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward

If you spot any further issue too, please let us know in the comments!

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Current issues being looked into

-These have been reported to the platform provider and are being investigated-

• Kudos and posting box window not working correctly in the blog section
• New comments on Blog articles (Reviews or Guides) in Unread posts link to the initial post and not the latest comments
• Read comments stuck in Unread Posts even after being read

Current feedback being looked into

-These are being discussed with the different teams involved in the project-

• Various differences between Mobile view and Full view (list here)
• Size of the homepage header
• Image in the hompage header
• Lack of board structure on the homepage

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Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback 

[Cleoriff]

Good to hear @jonsie 😉

[Oxonian]

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@Cleoriff wrote:

Pleased all ok for those who have answered. 👍

Apologies, I missed @Oxonian from my initial list.

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Thank you @Cleoriff, I am OK but, as I am on PAYG, I am probably a different kettle of fish anyway ! 👍  

[BobM]

Thanks @Cleoriff but all good here.

Will keep an eye on it though 👍

[Bambino]

Thanks for the heads up @Cleoriff 

[Enlli]

Thanks @Cleoriff 

So far clear

Funny how these mistakes seem to work in their favour.

Now is they could only discover the phantom SIM that is appearing as activated in MyO2 

[pgn]

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@Enlli wrote:

Thanks @Cleoriff 

Now is they could only discover the phantom SIM that is appearing as activated in MyO2 

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Now I wonder what would happen if that phantom, ghost, SIM was reported lost...  would it affect somebody's garage roller door, burglar alarm or drive gates, or drop someone in some other part of the world into a cellphone black-hole...🤔

Presumably you have not enough info to (ooops... I wish someone would drop that d*mned pop-up into a black hole!) even attempt that, @Enlli?

[Cleoriff]

A minor hiccup I know but still confusing/annoying.

The Word Association Thread (In the Off Topic Section) appears to be an hour ahead. It's the only thread in that section with this issue!

[pgn]

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@pgn wrote:

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@Cleoriff wrote:

So I have checked it out and there is one link (for email) which I expect to click on and be given an email address. It's for the 'new' section Resolution Expert Team.

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Works for me, @Cleoriff @, the link hoofs me into my Gmail app with an empty e-mail, stamped, addressed and ready for me to vent into...😁

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Interestingly, this e-mail address, resolutionexpert@o2.com, although not appearing on the main O2 website (that I can find quickly) still seems active - it responded as below when I sent a test message to it just now...

Not tried any of the links though.

resolutionexpert <resolutionexpert@o2.com>	29 December 2024 at 21:04
To: soyouthinkthisworks@somewhere.awful.com
Thanks for contacting the O2 Resolution Expert Team. We will respond to your email within the next 5 working days. You have 24/7 access to your account on My O2 through the app or online. This is the best way to stay in touch and manage any customer service queries. If you’re still unsure, check out the O2 Community. The content is written by O2 customers, for O2 customers and contains lots of useful ways to get help and resolve your query, such as: I think I may have a network issue - https://community.O2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088 MyO2 - https://www.o2.co.uk/myo2?error=notCellularNetwork  or Text MyO2 to 2020. I want to upgrade - https://www.o2.co.uk/upgrade/upgradeOptions I want to join O2 – https://community.o2.co.uk/t5/Welcome-News/Migration-amp-porting-into-O2/td-p/1236062 Help with my first bill -  https://www.o2.co.uk/help/account-and-billing/first-bill Faulty Device - https://www.o2.co.uk/help/phones-sims-and-devices How can I pay my bill? – https://community.O2.co.uk/t5/How-to-Guides/How-to-Pay-your-Bill-Contract/ba-p/1014090 Tips to avoid unexpected charges -  https://community.O2.co.uk/t5/How-to-Guides/Tips-to-avoid-unexpected-charges-on-your-bill/ba-p/12182... Payment Support - https://www.o2.co.uk/help/account-and-billing/payment-support I think I may have a network issue - https://community.O2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088 I want to cancel or Port my number out to another network - https://community.O2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852 Save Paper - Do you really need to print this e-mail? This email contains information from Virgin Media and/or Telefonica UK Limited (O2) and may be confidential and legally privileged. Statements and opinions expressed in this email or any attachment may not represent either those of Virgin Media or Telefonica UK Limited. Any representations or commitments in this email or any attachment are subject to contract.  The information in this email is intended solely for the attention of the addressee(s) and if you are not the intended recipient please delete it (including any attachment) from your system, and be aware that any disclosure, copying distribution or use of any of this information is not permitted.  If you are in receipt of a suspicious email or you have received an email in error from Virgin Media, please report it to www.virginmedia.com/netreport, or for Telefonica UK Limited (O2), please report it to www.o2.co.uk/help/safety-and-security.   Registered offices:  Telefonica UK Limited, 500 Brook Drive, Reading, RG2 6UU. Registered in England and Wales: 1743099

[Cleoriff]

How far back (datewise) was my post @pgn? 

I can barely remember writing it! 😂

[pgn]

Aug-2019, @Cleoriff -

I spotted it when I was zapping some old images from the forum to overcome the Images limit I hit yesterday 🙄