Forum development & bugs updates

[EmilieT]

Hi everyone, 

In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward

If you spot any further issue too, please let us know in the comments!

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Current issues being looked into

-These have been reported to the platform provider and are being investigated-

• Kudos and posting box window not working correctly in the blog section
• New comments on Blog articles (Reviews or Guides) in Unread posts link to the initial post and not the latest comments
• Read comments stuck in Unread Posts even after being read

Current feedback being looked into

-These are being discussed with the different teams involved in the project-

• Various differences between Mobile view and Full view (list here)
• Size of the homepage header
• Image in the hompage header
• Lack of board structure on the homepage

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Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback 

[pgn]

Ah...

[Oxonian]

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@Dave-O2 wrote:

Thanks for the latest @Oxonian, @TallTrees & @pgn your comments have been passed on.

The team is still working to fix this as soon as possible.

Hang in there 😁

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I'm OK hanging in here @Dave-O2, it is the staff in Greggs that I feel sorry for. 

For information, free items still seem to work fine. It is the items that are discounted that seem to cause issues with the app and tills. The other thing that is causing issues for some is that if you scan Priority to get an item for £1, you then cannot scan the Greggs app to pay that £1 even if you have monetary credit thereon.

Teething problems -taking of which, I hope that your little one is doing well. 👍      

[BobM]

Am I the only one still receiving every single notification / PM etc in to their junk mail folder?  I know others had the same problem but don't know if that's still the case.  Shows up with a question mark as well as unverified. I don't receive an alert when it goes to junk so apt to miss things unless I keep checking.

[jonsie]

Mine only come occasionally and those that do ALWAYS end up in junk mail

[pgn]

Mine would go to junk, but I have a filter that allows me to see them as they arrive, besplattered with Google warnings though:

Ultimately, all the e-mail from the O2 Community Forum is seen by Gmail as... SPAM! 😢

[Enlli]

Yep. It's the same here, over to junk mail with a warning.

This is why, along with the other problems and a more 'hands off' approach  I think the Community is no longer a priority in the great scheme of things.

[BobM]

Thanks @pgn & @jonsie for your input, so I am not alone.

I too have a filter which I set up to allow it through but it overrides it and still ends up in junk. Bit annoying to say the least.

[Cleoriff]

@BobM 

Pretty well known that I use my PC for everything. Win11 and Firefox. None of my emails from here go to junk.

On the app via phone, every email from here comes with a spam warning although it goes into inbox, not junk.

[BobM]

Thanks @Cleoriff - looks like your filter let's them through, whereas mine doesn't.  Ah well, one of those days it may suddenly be fixed like everything else. 🙄

[BobM]

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@Enlli wrote:

Yep. It's the same here, over to junk mail with a warning.

This is why, along with the other problems and a more 'hands off' approach  I think the Community is no longer a priority in the great scheme of things.

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Cheers @Enlli - just more of the same then and have to agree with you about it not being a priority.