Forum development & bugs updates

[EmilieT]

Hi everyone, 

In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward

If you spot any further issue too, please let us know in the comments!

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Current issues being looked into

-These have been reported to the platform provider and are being investigated-

• Kudos and posting box window not working correctly in the blog section
• New comments on Blog articles (Reviews or Guides) in Unread posts link to the initial post and not the latest comments
• Read comments stuck in Unread Posts even after being read

Current feedback being looked into

-These are being discussed with the different teams involved in the project-

• Various differences between Mobile view and Full view (list here)
• Size of the homepage header
• Image in the hompage header
• Lack of board structure on the homepage

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Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback 

[pgn]

Surprised a Khoros-applied update that "broke" stuff does not have an escalation path or at least a rollback plan, @Dave-O2 - any word from the contacts you have reached out to on the time-to-repair?

Sadly it has not broken the pesky pop-up - which would have been a side-benefit had it done so 😂

[Cleoriff]

Not even sure exactly WHAT was updated?!

[TallTrees]

There is no MYO2  available on my android  @Dave-O2 

[pgn]

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@TallTrees wrote:

There is no MYO2  available on my android  @Dave-O2 

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All the links off Forum header, footer or "hamburger" at top-left, except for Forum topic categories, are fubar'd, @TallTrees - this link should get you to the place you want:

https://accounts.o2.co.uk/signin

It's at times like this when you appreciate how your customer base navigate to parts of the O2 main site, @Dave-O2.

[TallTrees]

Thank you @pgn 

True can't access from here.

Normally that is what I would do.

Most appreciate your help😊

"proper fubard" 

[Oxonian]

In better news @Dave-O2, I got O2 Priority to work smoothly yesterday ; it s the first time in a few weeks that there haven't been glitches when it has "talked" to the till in Greggs. 👍 

[jonsie]

I haven't opened Priority in months

Not much point living in a small village

Quite apart from there being nothing to interest me

[Oxonian]

I must confess @jonsie that I only ever use it in Greggs ; and last month's changes mean that that is nothing like as beneficial as it was previously. 👍

[Dave-O2]

Thanks for the latest @Oxonian, @TallTrees & @pgn your comments have been passed on.

The team is still working to fix this as soon as possible.

Hang in there 😁

[TallTrees]

Thank you @Dave-O2 

For the update