Forum development & bugs updates - Page 110

EmilieT · ‎19-07-2019

Hi everyone,

In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward

If you spot any further issue too, please let us know in the comments!

Current issues being looked into

-These have been reported to the platform provider and are being investigated-

Kudos and posting box window not working correctly in the blog section
New comments on Blog articles (Reviews or Guides) in Unread posts link to the initial post and not the latest comments
Read comments stuck in Unread Posts even after being read

Current feedback being looked into

-These are being discussed with the different teams involved in the project-

Various differences between Mobile view and Full view (list here)
Size of the homepage header
Image in the hompage header
Lack of board structure on the homepage

Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

pgn · ‎10-07-2023

@pgn wrote:
Aaaaghh! A right pain 5 pages down a thread, and some of these Apple Watch threads are getting unbelievably long!

Any movement on the "tell us what you think" pop-up, @Martin-O2? It interferes with just reading a thread, when replying, when posting a pic - a right pain in the proverbial.

Also noticed a few people getting "account disabled" or "account closed" when trying to upgrade, legitimately, from SIMO (sorry, the popup just intruded and hoofed me up to the tip of the page again, grrr!), and another who tried to flex his tariff up to one with more data.

Is this a byproduct or teething issue from 360, or a new standard procedure (guilty until proven innocent) as people try to do what MyO2 lets them do, only to be cut-off and told "Fraud suspected, come back in 8 weeks"? Fraud team, tbh, must be one person in a dingy office, because the turnaround time on being cut-off to getting service restored is abyssmal. It's sinking the advisors too, as O2 CS "cannot do anything once Fraud Dept is involved".

Tag @Breanna and @ColinO2 as well, as this is really painful now!

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gmarkj · ‎11-08-2023

New one this morning: when trying to use the # to insert a guide I get a list of users instead, almost like I am actually trying to tag someone with the @ ...

Anyone else got this?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎11-08-2023

Guide: Roaming MegaGuide

Seems to be ok for me @gmarkj

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Breanna · ‎11-08-2023

Now that's weird...

Couldn't seem to replicate it 🤔. Is it still happening or was it just once?

gmarkj · ‎11-08-2023

How bizarre - now seems to be working fine!

The gremlins are out to play this morning...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Cleoriff · ‎04-09-2023

More gremlins making an unwelcome return @Dave-O2

This is in UNREAD POSTS. I'm seeing them every time I answer a post > go to unread posts to read/answer the next one and the one I've just answered is sitting in the unread posts section as if I've done nothing.

Once answered, this should NOT be happening.

This happened for quite some time when we moved to Khoros, but had a fix ages ago. This is on my PC Windows 11 using Firefox and Chrome. All cookies and cache cleared.

Veritas Numquam Perit

Dave-O2 · ‎04-09-2023

Thanks for letting me know @Cleoriff

Are these posts also still unmoved after a refresh of the site?

If so, would you be able to drop me the link to these specific topics, so I can have a closer look?

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Cleoriff · ‎04-09-2023

@Dave-O2

They disappeared after I closed down. However, it was this post (I just noticed the op gave himself the solution)

https://community.o2.co.uk/t5/My-O2/Add-second-phone-in-my02/m-p/1647602/highlight/true#M21675

Veritas Numquam Perit

MI5 · ‎04-09-2023

@Dave-O2

It usually happens when mods move posts around to different parts of the forum.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎05-09-2023

@MI5 wrote:
@Dave-O2
It usually happens when mods move posts around to different parts of the forum.

Yes usually. However some of us were having the issue for most of the day, The mods weren't moving posts around all day long.. @Dave-O2 Just to report this hasn't happened again today, so hopefully a one off glitch yesterday. 👍

Veritas Numquam Perit