Forum development & bugs updates

[EmilieT]

Hi everyone, 

In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward

If you spot any further issue too, please let us know in the comments!

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Current issues being looked into

-These have been reported to the platform provider and are being investigated-

• Kudos and posting box window not working correctly in the blog section
• New comments on Blog articles (Reviews or Guides) in Unread posts link to the initial post and not the latest comments
• Read comments stuck in Unread Posts even after being read

Current feedback being looked into

-These are being discussed with the different teams involved in the project-

• Various differences between Mobile view and Full view (list here)
• Size of the homepage header
• Image in the hompage header
• Lack of board structure on the homepage

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Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback 

[MI5]

and thanks too for fixing my thread view 👍

[gmarkj]

Some odd behaviour here @Dave-O2 

Unread posts not clearing on a couple of threads:

Also getting this when I try and read one of them:

[pgn]

@gmarkj @Dave-O2 

That one with the BRB (big red box) warning text is really weird, appeared yesterday, completely unreadable 😖

[gmarkj]

Had to follow the Aliens protocol @pgn (nuke it from orbit) by marking ALL posts as read - it was the only way to make sure...

[pgn]

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@gmarkj wrote:

Had to follow the Aliens protocol @pgn (nuke it from orbit) by marking ALL posts as read - it was the only way to make sure...

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That, at least, always seems to work, @gmarkj 👌

[Dave-O2]

Thanks for the latest comments @pgn, @gmarkj 

These details have been added to the ongoing case.

[gmarkj]

More unread posts issues today...

[pgn]

Not a Forum issue per se this one, but another typo on a main O2 website PAYG T&Cs page: https://www.o2.co.uk/termsandconditions/rewards/more-data-same-price-big-bundles-rolling-plan

Under Big Bundle Eligible Customers at point 4 it says:

• Eligibility & Participation

  4. This Offer is open to new & upgrading customers (“Eligible Customers”) who make a Qualifying Purchase or customers who migrate from a Big Bundle to a Rolling plan during the Offer Period.

• 5. A “Qualifying Purchase” is a purchase of either: (i) a £10 Big Bundle; (ii) a £15 Big Bundle; (iii) a £20 Big Bundle or (iv) a £30 Big Bundle, made directly from O2 (including stores, online at o2.co.uk or through our O2 Telesales), between 24th October 2024 and 5th February 2025 or until such time as the offer is withdrawn (“Offer Period”). All other Tariffs, including Classic Pay As You Go, are excluded from the Offer. 

and under Rolling Plan Eligible Customers at point 4:

• Eligibility & Participation 

  4. This Offer is open to new & upgrading customers (“Eligible Customers”) who make a Qualifying Purchase or customers who migrate from a Big Bundle to a Rolling plan during the Offer Period. 

  5. A “Qualifying Purchase” is a purchase of either: (i) a £10 Rolling plan (ii) a £15 Rolling plan; a £20 Rolling Plan; or (iv) a £30 Rolling plan, made directly from O2 (including stores, online at o2.co.uk or through our O2 Telesales), between 24th October 2024 and 5th February 2025 or until such time as the offer is withdrawn (“Offer Period”). All other Tariffs, including Classic Pay As You Go, are excluded from the Offer. 

The Big Bundles option has its Clause 4 ass-backwards, as I read it, @Dave-O2?

[Dave-O2]

Thanks for the flag @pgn 

I'll get this sent across to the relevant team for review 👍

[gmarkj]

Got the red box error again today:

Happens when trying to access the below thread from the unread posts page:

https://community.o2.co.uk/t5/Tech-Support/Please-help-me-my-phone-isn-t-working-I-can-neither-recei...