Hi everyone after the whole scandal and numerous calls I finally got sorted.I was a bit wound up earlier when I spent 1/2 hour at lunch time talking to someone in the platinum team and clearly didnt wanna help me.Then he had to the check to ask me was I leaving or not.I just put the phone down.Spoke to a complete gentleman on detentions,explained the situation and helpful was not the word.Got me wat I wanted,especially after the platinum advisor said he cant do anything to get me a deal!I'm delighted,I'm very helpful with all the advice and help I received on this. I know one thing,like I said to the guy.i rather not be a platinum customer if the service is going to be rubbish.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.