General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Reward Nominations: August 2019

Hi all! How did August go by so fast?! It's September next week already so let's make sure we fit in some content nominating in the next couple of days! Just to recap in case some of you are not familiar with our Reward Nominations. Each month we ask...

Wonderful customer care in O2 shop West Ealing

I would like to share with the company, about the excellent service I've had from O2 shop West Ealing. I'd like to specifically mention both Josh ( guru) and Prince who have taken a great deal of care with my recent purchase of a new phone. They are ...

My Network App

Hi. Does anyone know the email address that I can use to send feedback about the My Network App to please? Thanks.

Poor customer service

So it is now nearly 4 weeks that my service at my home address is ****,comes and goes as it feels like it, check on line to see that mast isn’t working properly and being fixed, have contacted customer services via messaging only to be thanked for my...

Premium SMS scam

Bit of a rant incoming... A few days ago after visiting a site on my phone I was confronted with a barrage of pop-up ads which were swiftly closed. I then received the following SMS messages: Sender: ReceiptMessage: FreeMsg: Thank you for subscribing...

Poor 4G Service

Hey all. So yes this one has probably been brought up time and again and to be honest I don't expect to get a decent answer because ever provider falls back on the tired old excuses about different factors affecting signal levels, however how about t...

Data charges on iphone

My partner keeps getting her balance reduced by £1 accidentally and wanted to stop this happening despite ALWAYS having the DATA setting OFF.It seems that a second toggle called WIFI ASSIST has a green ON position by software default.SETTINGS/MOBILE ...

o2 Travel notification

Is it possible o2 could actually notify you when you activate o2 travel abroad? For example i was in Albania recently and although i have the Bolt On, ive never used it or knew how it worked. I assumed you had to activate it manually, i didnt know se...

Better deals on other networks

Why is o2 so **** with there upgrade deals, I’ll be finishing my contract in December and going elsewhere

Overseas Roaming Fees that O2 Charges to Non-UK Phone Providers

I live in Japan and have a Japanese phone from NTT Docomo. When I travel to the UK, I sign up for an overseas data roaming package with NTT Docomo, and I connect automatically to the O2 network when in the UK. I always keep my iPhone set to use the m...