General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Insurance claim

I am absolutely raging. I put an insurance claim in for a Samsung galaxy note 9. I received the replacement on Monday. Yesterday my partner started to notice cracks forming on the back of the case when touching it. I rang customer service tonight and...

Slow mobile internet. Everyday. Everywhere.

My internet download speed is usually 1mb or 2mb. Ridiculous.

O2 Pay as you go Experiences

Hi Everyone,What’s everyone think of o2 pay as you go as a whole? I’m thinking of joiningLooks like some very good offers on. Are there any plans for 4G calling and WiFi calling in the future?Also do you get voicemail and call waiting on pay as you g...

SMS taking ages to send

Having issues with SMS messages taking a really long time to send, they just sit on sending in Android messages (I have tried different apps with same result) but any sent to me come through instantly. This has started happening last couple of days w...

Changing account holder

My phone is registered to my ex, she had all the families phones on her name. I now want my phone, contracted to O2, which I pay my ex every month to pay my bill, transferred to me, with my bank set up for direct debits to pay my own monthly bill

Recommand O2 pay as you go

I defenetly will recommand O2 to my German friends. They will get simcards from ebay and will use it in Greece. Great job O2

Use O2 forever abroad

Hi, I am using my O2 Plan with 100 GB since 1 Year in Germany. It isn't a problem. It workes very well in the EU.More info (Highlight to read)

Scam?

O2: We were unable to process your latest bill in order to avoid fees, please update your payment information via: [link removed for safety] scam?

o2 Refresh issues in store

Hi all, Every year I take out a 2 year contract so pay more money each money purposely so then I can upgrade after a year by recycling my current phone, using that to pay out majority of my contract and then pay the rest in order to get a new phone. ...

Notice of Enforcement

I had a notice of enforcement letter however before I received these letters the payment was made for how much I was behind on, the live chat thing told me I was no longer behind does anyone know what happens now do I just carry on paying monthly or ...