Error deleting Private Messages

Anonymous · ‎11-03-2021

I'm getting this Error Message when trying to delete Private messages

An Unexpected Error has occurred.
Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 5A172392.
Click your browser's Back button to continue.

Cleoriff · ‎11-03-2021

@Anonymous

This may be just a system glitch, although not affecting me on laptop currently.

I will mention our managers here as they are the people who report forum malfunctions to the relevant team. @Martin-O2 @LukasB @TheresaV?

Also @Anonymous we do have a thread for forum problems here

https://community.o2.co.uk/t5/Discussions-and-Feedback/Forum-development-amp-bugs-updates/m-p/1239874/highlight/true#M110386

Veritas Numquam Perit

Anonymous · ‎11-03-2021

@Cleoriff

I tried looking for that however I couldn't find it

Cheers anyway

Cleoriff · ‎11-03-2021

@Anonymous wrote:
@Cleoriff

I tried looking for that however I couldn't find it

Cheers anyway

Unless you bookmark it @Anonymous, It can always be found by typing 'Forum development' in the search box at the top of the page (one of the few times that search box actually works)

Veritas Numquam Perit

TheresaV · ‎11-03-2021

Hi @Anonymous ,

Have you tried clearing your cache or using a different browser?

and thanks for the tag @Cleoriff

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎11-03-2021

@TheresaV

Hello. I've tried that and nothing. Also tried a different Browser and still getting the error message.

TheresaV · ‎11-03-2021

@Anonymous wrote:
@TheresaV

Hello. I've tried that and nothing. Also tried a different Browser and still getting the error message.

That's odd! Let me have a look into that for you!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎17-03-2021

@TheresaV

I've solved it. Won't allow to delete if your on Mobile View so I put Google Chrome on Desktop Site mode on my phone and then it allowed me to delete them.

Cleoriff · ‎17-03-2021

It seems FriendlyGamer31 has also deleted his account?

Bit of a shame.

Veritas Numquam Perit

MI5 · ‎17-03-2021

Could have been accidental whilst trying to delete PM's ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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