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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 41747 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 33967 Views
  • 45 replies
  • 6 kudos

O2 Service

Hey, Okie now second attempt of this, hahah. I have been having lots of issues with O2 sadly thought I dont really want to leave. But not giving me much choice. here a apart of an email. I mean my phone works fine out of area but where i live eat sle...

Anonymous by • Not applicable
  • 2875 Views
  • 6 replies
  • 1 kudos

Scam ‭0330 303 5293‬

Do not answer this number! They rang me pretending to be 02, very convincing. They nearly emptied my account. Wanted my card details to change my contract. It was only then I realised something wasn’t right. I hung up and rang 02 and asked them if th...

Karis by • Level 1: Joiner
  • 92388 Views
  • 21 replies
  • 1 kudos

Incoming text message charged as outgoing when abroad

Has anyone else come across being charged for an outgoing text message when receiving an incoming text message when roaming outside the EU?I’ve had this on two occasions (Japan and USA) where O2 have charged me an outgoing text for an incoming text.T...

Jonam by • Level 1: Joiner
  • 2127 Views
  • 4 replies
  • 0 kudos

Data download Speeds - USA

Hello knowledgeable people! I am in the US for a week, upgraded my phone just before heading out here to take advantage of the O2 Travel Inclusive bolt on. However now i am out here i am getting barely 0.5mb on download and upload speeds! i can barel...

ThePolish1 by • Level 1: Joiner
  • 3075 Views
  • 11 replies
  • 0 kudos

Hoax texts

Hi Guys. BEWARE ! Just got an apparently HOAX text from a mobile number apparently pretending to be O2. It says: [O2]: Payment for your latest bill could not be processed by your bank. Please update your billing information via: O2 is .co.uk, not .u...

O2 store customer service

This was my day yesterday.I went to O2 store at Ocean Terminal Edinburgh to buy an iPhone and to get it set up by an O2 guru. My appointment was at 3.30 and I arrived at 3pm. I believe I visited a parallel universe when I entered that store and was r...

Sonas by • Level 1: Joiner
  • 3060 Views
  • 12 replies
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Notifications

Do notifications to ones membership page disappear altermatically. There doesnt appear to be a means to delete Best Wishes

Jenny105 by • Level 15: Gaining a Reputation
  • 736 Views
  • 0 replies
  • 0 kudos

Finally got my upgrade sorted :)

Hi everyone after the whole scandal and numerous calls I finally got sorted.I was a bit wound up earlier when I spent 1/2 hour at lunch time talking to someone in the platinum team and clearly didnt wanna help me.Then he had to the check to ask me wa...

4G & 5G Speeds

Hey allInterested in seeing what 4G and 5G Speeds you are getting around the country.I see loads of tweets with EE, Three and Vodafone speeds but hardly any from O2 customers.Cheers

Anonymous by • Not applicable
  • 5457 Views
  • 11 replies
  • 0 kudos
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