General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Text fraud

Hi, I think this is the only way that I can contact O2.‭+44 7471 535940‬ - This number is using your brand and a website that looks like yours as a way of getting your customer bank details

Sim not delivered after 8 working days

Despite paying for a sim only contract since 20 May I have still not received the SIM card. The text received said it would arrive the next day (26th May) but no tracking number has been provided and I have already been billed for a sim I don't yet h...

Cancellation Notice Wording Not Appropriate

Hi all, As some of you may be aware, after almost 17 years as an O2 customer I recently made the difficult decision to leave O2 due to the contract prices with O2 being higher than elsewhere. My number transfer is all complete and went through last T...

POSITIVE FEEDBACK

I’m not too sure how else I am supposed to submit positive feedback regarding call centre staff so here it is.I just upgraded my phone by telephone conversation with a lady called Helen. She was extremely helpful, chatty and polite and listened to al...

Thanks for calling O2

This morning I received a text message from O2 saying “Thanks for calling O2. Next time, how about skipping the queue by going to My O2?”But I never called them, does this mean someone might have access to my account or number? A few years ago my O2 ...

O2 lie, belittle, bully and are all round shady!

After being lied to in the app chat and over the phone, multiple times, obviously to get commission, I was told id be given some credit. £50. Absolutely nothing. No credit ever appeared. I emailed. Was told "I don't deserve the credit" they have "the...

I had debt collectors at my door for unpaid bills on a device which was immediately returned

Last year in July I ordered an Alcatel tablet for my 4 year old autistic son, I was not happy with the tablet and returned the device 2 days later or replaced it with a different one, all was good.4 months later I have debt collectors knocking at my ...

Switch back to iPhone from Samsung

I bought a Samsung S10 in January after having iPhones for years. I can't get on with it and want to switch back. Which iPhone do you recommend?

O2 / Virgin Merger Talks

I know that according to the news article I read on Google News, they are only in talks but should an O2 and Virgin merger happen, would this benefit existing O2 customers? I was a T-Mobile customer when the T-Mobile / Orange merger (EE) was happenin...

Upgrade offers - why so bad?

I can't get anyone from O2 to talk to me so I'm hoping somone can shed some light on why my upgrade offers are so bad...I am on a good SIM only deal since paying off my phone. £16 a month with 6GBdata and free everything else.I want a new phone (Gala...