General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Customer service

I recently (3/9) rejoined O2 after many years with EE taking up a pay monthly contract. I've had to call customer services a couple of times since then and noticed that their customer service line is almost designed to direct you to online help then ...

Bill Far Too Expensive

Just wondrered if anyone had any luck with talking to O2 about this. But my bill is over £60 everymonth (for literally 5gb of data). It'd cost nearly £1000 to pay off my contract to get out of it to go sim only. But sim only is so so much cheaper (th...

02 Taking the P

On a scale of 1-100 how much higher than 100 would u go to mark how abso ****** O2 is as a company? I think if 100 is as bad as a company can be then there must be some imbalance in space/time that has allowed O2 to be above and beyond the top mark o...

Positive feedback

Help giving positive feedback

Type size too small

Hi O2,Question for you/something to point out.Oddly, your choice to make the type small on the first page of this app means thatanyone wanting to check their remaining pay-as-you-go data (most people) have to a) search all over the place b) zoom in c...

Excellent customer service

Mine and my husbands contract was terminating and we called O2 to review any upgrade deals. We came through to this lovely lady called Amanda fletcher. She was so patient and talked us through several deals. She was ready to answer any questions and ...

Insurance fraud

I know a customer who is going to commit insurance fraud, he sold his new Samsung S20 Note to CeX and he said to me he is going to report it lost/stolen then claim a new one on the insurance. I think that's out of order so I want you to stop it happe...

Slow 4g speeds

I'm connected to 4g (LTE) and only getting 11mb download speed kinda 3g speeds? Any help would be much appreciated, thanks

Been taken to debt collectors for a sim i never received

Hi everyone hoping someone can give some advice.Been dealing with o2 for about 3-4 months now with no resolve (never even had a sim with them as the sim i ordered never arrived and my countless calls to them are being ignored, i am being promised cal...

Home Broadband down or restricted? Read this for help!

Monday 10th August, I woke up to my boradband provider restricting my service and my landline too! Panic!!!! I am currently looking for a job and need internet, I will not mention this large UK provider as they are not here to defend themselves, I am...