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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 51801 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 39732 Views
  • 45 replies
  • 6 kudos

Cost of eSim

Hi All I am considering moving over to O2, but just need to check on an eSim option. I have my own Samsung S10+, and also a Samsung Active 2 4G watch. So I will be looking to purchase a Sim Only contract for my phone, and will then require an eSim fo...

Technik21 by Level 1: Joiner
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  • 12 replies
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unbelievable!

unbelievableI start to write some feedback and even that gives me an error message! I've spent several hours on the website and google trying to find an answer to what should be a relatively simple problem, followed by a visit to the o2 shop who refe...

suedix by Level 1: Joiner
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Re: Leave

O2 have randomly shut down my network, even though I just paid to upgrade and I have been a customer for 10 years. mY NEW DEVISE AND ACCESSORIES ARE DUE TO ARRIVE TOMORROW BUT i WILL NOT BE ACCEPTING THEM AND WILL BE GLAD TO WALK AWAY FROM SUCH AN AP...

Customer service is a joke

What a joke customer service is just phoned them someone spoke one little line then stuck the phone on the side soon as i started talking for 4 mins nothing how can anyone talk to them about anything if u get ignored wrong bloody phone ordered so mor...

Finding an accessible phone for the hard of hearing

Posted about a dead phone. Being partially hearing I have also bought phones reccommended by Action for Hearing Loss. This charity no longer provides this service. My last phone was an Amplicoms M9500. It had an easy facia for older people but could ...

Jenny105 by Level 15: Gaining a Reputation
  • 1727 Views
  • 7 replies
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Child to adult account

My daughter is now 18 and we'd like her to manage her own account. How do I move her off my account and onto her own?

Diet by Level 1: Joiner
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E sim

Replacing my iPhone today due to accidental damage. Nice and easy same day replacement. Call o2 to tell them I need my e sim QR code for the new phone only to be told it’s got to be posted out!? What’s the point of having electronic options if you us...

RG1 by Level 1: Joiner
  • 792 Views
  • 2 replies
  • 0 kudos