General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Unfair charges due

Hi. I had bought an apple iphone with O2 contract but soon cancelled the contract due to very poor O2 customer service. There was no way to contact them apart from phone. They took too long to answer and their operators were useless who hangup midway...

Huawei 5G kit banned in UK

UK mobile providers must remove all Huawei’s 5G kit from their networks by 2027, government announces !!What do you think!?https://www.bbc.co.uk/news/amp/technology-53403793

International Spam Calls

Hoping for some help.my mother (89) has started getting numerous international (all over the world) calls to her O2 mobile at all hours of the day and night, this can be up to around 25-30 a night.i have registered her mobile with the TPS a while ago...

Excellent Customer service

I just wanted to write to say thank you to Chris (Liverpudlian) in the Cheshire office. I wanted to praise him for his diligence, patience and his dedication to resolving my issues. Can someone tell me how i would go about doing this? or how to let h...

temporary number sending texts

Hi, I am new to O2, I have the new iphone SE, my usual number has been ported over but when I send a text it is sending it on the temporary number I was given.

Consoles

So now all the hype and speculation has more or less settled. Which console will you be buying . Ps5 or xbox series x.

Resolved! What is kudo

A bit of a random one, I'm new here, what does the kudo button mean please??

Keeping old number

Just changed to O2 last week and requested to keep old number. I have provided my PAC number from Vodafone but it is still showing as new number as SIM only. Anybody had the same issue and did you get it resolved

Reporting fraudulent behaviour

I received the following text message from 07385 565227:O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: [link removed for safety]Please would someone let me know whether or not this i...

No Disney+ Activation Code ?

I registered for the 02 Disney + offerI have been charged for the past few months, but still have NOT received any activation code!What is the best way to request this ?