Trying to Trade up from Iphoine 15 Pro Max to iPhone 16 Pro Max

[DeanHibbert]

Just spent 2 and half hours on the phone with 02 trying to trade up. Finally got contract email through to confirm the order and noticed 02 are charging £100 over and above the retail cost of the phone £1300 versus £1199 RRP 

Tried to speak with customer services and Nayam in Retentions to understand why this is and how this could be rectified so that I can complete my benefit of 'Trade Up'. Everyone tries to justify but can not and then says finally the truth "I don't know" 

I am so upset that a brand and company I trusted have now lost credibility with me and I am now not able to 'Trade Up' under these terms from a moral standpoint.

I will not be staying with O2 if this does not get sorted via this notice

[MI5]

@DeanHibbert 

No one is going to lower the price just for you.

It's O2's business decision to charge what they want.

Go buy from Apple on instalments instead.

[Enlli]

A wise person weighs up all their options before signing on the dotted line.

Buying from a network is not always the cheap option