FAO Anyone needing Usage reports for insurance purposes

[KRB78]

Just incase anyone is in a situation where they need to make a claim, and you are told to request a usage report from o2. I would highly advise to be very cautious about this. It’s very unreliable and can result in you spending many hours making phone calls, writing emails, and logging into this forum. Pm me if you need advice about it, I will be happy to share my experience if it can save anyone the time and stress I’ve went through!

[pgn]

Sounds like O2 need to take a closer look at the accuracy of the information they keep on the phones they provide service to, @KRB78 - interesting, especially in light of the latest theft stats for Great Britain alone here:

https://community.o2.co.uk/t5/Discussions-Feedback/The-rise-of-Mobile-Phone-theft-in-Great-Britain/m...

The PoU is not a Proof of Usage if it does not report the correct handset type, nor if it misreports the last time the handset and SIM were used for a call, text or cellular data transaction.

Thanks for sharing, @KRB78.

[KRB78]

Yea it’s really a huge problem, as I’m sure all insurance company’s are using this as a requirement. Nowadays many people only make calls and send their texts  through WhatsApp too so that means it’s data only usage,  which may affect things. I have spend a lot of time on this so will have gained some knowledge. It’s not looking good for O2 at all

[Oxonian]

@KRB78 

Please keep us updated on developments. 👍

[KRB78]

Oxonian, Everything ive stated is true but I’ve had to put in a lot of hours work to gather evidence, write emails, prepare letters. It’s been very stressful,  I’ve not slept much this month. I am thankful for Dave's input and just hope o2 do the decent thing, if not it will continue for however long it takes

[Oxonian]

@KRB78 

I too hope that O2 do the decent thing ; that is why I would like you to keep us updated. 👍

[mrip]

I am actually trying to receive this information after by phone was robbed. I don't know where to start! 

[MI5]

@mrip 

Guide: Lost or Stolen O2 Device? - How to Report it 

Guide: How to find help & contact O2 

[KRB78]

The update is that o2 are refusing to admit they have problems with usage reports despite the evidence.  @O2dave who runs this forum knows it too, he has been looking into this since may but went silent once the reality of the situation was clear,  and he has since disabled pm’s (probably at the request of o2)

  He gave me evidence for my upcoming ombudsman /newspaper /court case battle with his employers! They will not want any more of that so have told him not to help people who are in a similar situation. 
  

[madasaf1sh]

@KRB78 

Dave is on Paternity leave till October, so he will be silent and his DM's will be disabled until he returns  so he won't be able to help anyone even if he could, as he aint here...

And if going towards a court case, then probably best not to go down the media route...