FAO Anyone needing Usage reports for insurance purposes
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on 15-05-2024 06:25
Just incase anyone is in a situation where they need to make a claim, and you are told to request a usage report from o2. I would highly advise to be very cautious about this. It’s very unreliable and can result in you spending many hours making phone calls, writing emails, and logging into this forum. Pm me if you need advice about it, I will be happy to share my experience if it can save anyone the time and stress I’ve went through!
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on 15-05-2024 06:46
Sounds like O2 need to take a closer look at the accuracy of the information they keep on the phones they provide service to, @KRB78 - interesting, especially in light of the latest theft stats for Great Britain alone here:
The PoU is not a Proof of Usage if it does not report the correct handset type, nor if it misreports the last time the handset and SIM were used for a call, text or cellular data transaction.
Thanks for sharing, @KRB78.
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on 15-05-2024 08:30
Yea it’s really a huge problem, as I’m sure all insurance company’s are using this as a requirement. Nowadays many people only make calls and send their texts through WhatsApp too so that means it’s data only usage, which may affect things. I have spend a lot of time on this so will have gained some knowledge. It’s not looking good for O2 at all
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on 15-05-2024 20:49
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on 15-05-2024 20:49
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on 15-05-2024 22:16
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on 15-05-2024 22:16
Oxonian, Everything ive stated is true but I’ve had to put in a lot of hours work to gather evidence, write emails, prepare letters. It’s been very stressful, I’ve not slept much this month. I am thankful for Dave's input and just hope o2 do the decent thing, if not it will continue for however long it takes
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on 16-05-2024 21:07
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on 16-05-2024 21:07
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on 29-05-2024 13:30
I am actually trying to receive this information after by phone was robbed. I don't know where to start!
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on 29-05-2024 13:33
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on 29-05-2024 13:33
Guide: Lost or Stolen O2 Device? - How to Report it
Guide: How to find help & contact O2
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 02-09-2024 12:11
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on 02-09-2024 12:11
The update is that o2 are refusing to admit they have problems with usage reports despite the evidence. @O2dave who runs this forum knows it too, he has been looking into this since may but went silent once the reality of the situation was clear, and he has since disabled pm’s (probably at the request of o2)
He gave me evidence for my upcoming ombudsman /newspaper /court case battle with his employers! They will not want any more of that so have told him not to help people who are in a similar situation.
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on 02-09-2024 12:28
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on 02-09-2024 12:28
Dave is on Paternity leave till October, so he will be silent and his DM's will be disabled until he returns so he won't be able to help anyone even if he could, as he aint here...
And if going towards a court case, then probably best not to go down the media route...
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

