Ditch Guru's & Live Chat

[Anonymous]

Seriously,

You could save yourself a lot of money!

I have never had anything regarded as help from either, I end up informing either the "Guru" or "Live Chat" of the situation that it is within O2.

How many people have had to explain the situation to a "help"?

I'm not under the illusion that they should know everything, but surely when I get through to TuGo helpdesk I should not have to inform them time after time in the same conversation that it is currently disabled for the Xperia S and despite how many times they check and try and tell me it is, IT ISN'T!

There are many many cases of this in just my expierience but I have to share the best one yet when asking about a bug in the MyO2 app was informed that i wasn't on the latest software for my Xperia S and should update it to ios6!!!

I rest my case.

Any other expieriences shared below much appreciated!

O2? Your call! (Yes, I'm aware this is a customer forum!)

[Liquid]

Best bet to solve it.

Remove the part of the app that sends back your phone model to tu go servers or spoof it just fill the field with a correct model id rather than letting it search.

Any particular reason why it doesn't work?

[Anonymous]

As soon as I can get hold of the app I'll have a go. O2 have disabled it for Xperia S to be able to download so at the moment I can't even get my hands on to see what the issues are

[Liquid]

It's proving to be a bit of a ***** to download it. I'm going to try an android emulator and download it from play store then just rip it straight from the source folder. *fingers crossed*

[Anonymous]

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@Liquid wrote:
It's proving to be a bit of a ***** to download it. I'm going to try an android emulator and download it from play store then just rip it straight from the source folder. *fingers crossed*

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Seem to be getting further than I am!!

Much appreciated!

[Anonymous]

It is truly astonishing the amount of nonsense i've been told via the online chat and now the mycare email address over the last few days.

I cannot believe they have outsourced the chat and email to overseas. O2 have really lost the plot.

[jonsie]

They call it progress, we call it regress and cost-cutting.

[Anonymous]

Cost cutting &'useless is chat