Ditch Guru's & Live Chat

[Anonymous]

Seriously,

You could save yourself a lot of money!

I have never had anything regarded as help from either, I end up informing either the "Guru" or "Live Chat" of the situation that it is within O2.

How many people have had to explain the situation to a "help"?

I'm not under the illusion that they should know everything, but surely when I get through to TuGo helpdesk I should not have to inform them time after time in the same conversation that it is currently disabled for the Xperia S and despite how many times they check and try and tell me it is, IT ISN'T!

There are many many cases of this in just my expierience but I have to share the best one yet when asking about a bug in the MyO2 app was informed that i wasn't on the latest software for my Xperia S and should update it to ios6!!!

I rest my case.

Any other expieriences shared below much appreciated!

O2? Your call! (Yes, I'm aware this is a customer forum!)

[Anonymous]

Absolutely useless as normal

[Liquid]

Well that was painful.

Somthing seriously needs to be done.

On the web host I use their customer service chats end with the options "praise this rep" " punish this rep" and "no comment"

They go to a form where you can fill out grievances or praise and submit it.

Even I could program this to work so I honestly think its somthing O2 should invest in. At least this way they can track the quality of the service (most likly lack off). The current forms are not suitable for tracking customer satisfaction.

[Anonymous]

Just get rid of the useless service train the people and let them answer the phones don't allow them near a computer with no training and hardly any knowledge of the English language

[Anonymous]

Get rid of it now lol

[Anonymous]

Here here or we will start a riot

[Anonymous]

Riot sounds good lol

[Anonymous]

***DISCLAIMER***

I do not incite or advocate any riots!!!

;-$

[Liquid]

I do

[Anonymous]

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@Liquid wrote:
I do

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[Anonymous]

Ha Ha!!! 

Wonder if I'll get that text I was promised when it is updated!!!

I was happy to leave it at Guru level but when she started saying it was my phone I thought

"I wonder how far I can go with this!!"

It blatently isn't my phone. I knew that, but I thought I'd just go with it!

As I explained in my OP why should 'I' be informing these people of information that is available on O2's Website!!!

Seriously, If @leonard or @Toby are listening give me a job!!! I'm not scared to admit Google is my friend! Most commonly asked questions can be solved with a quick Google search and patience!!!