Befor beginning my rant,i have just spent an hour composing a complaint via o2 web form,i had to send two as only 1500 characters allowed.After returning to my inbox i received an auto reply saying this service has been withdrawn.I wonder why?So first up is there anyway way i can contact o2 without having to resort to the phone or web chat?
Heres my tale of woe,i will try to explain in as few words as possible.
21st June...Received replacement sim...installed it....no i/c or o/g calls.
Rang customer Services......got S.Africa....says sim barred bothways......will remove them,try again
in 24 Hrs.
22nd JuneTried to use phone still no service......Rang CS.....got the UK....after a few mins offline he said his
manager had told him a network problem causing this fault no estimate time for fix....Searched the
net could not find any articles referring to this"fault"
24th June Used webchat.....got sub continent....guy said no problem the barrs have only been "half removed" i
will fix it...... try in 24 hrs...Some joy o/g ok i/c no go.
25th June Used webchat....got sub continent again.....took over an hour of mind numbing time wasting....his
verdict was that it was the local mast causing the problem....had lots of inane comments like what can i do to put a smile on your face ,i should have said resign.....however offered £10 credit...still
waiting...requested copy of web chat.....said he would.....still waiting.
26th June Decided to test his diagnostic skills....visted a friend 30 miles away...you've guessd it ...no i/c service
27th june Wasted an hour sending emails to non exsitent in box .
So all you community members i am open to suggestions as at present the only solution i can see is to ditch o2 altogether
Regards Webbo
