Ditch Guru's & Live Chat

[Anonymous]

Seriously,

You could save yourself a lot of money!

I have never had anything regarded as help from either, I end up informing either the "Guru" or "Live Chat" of the situation that it is within O2.

How many people have had to explain the situation to a "help"?

I'm not under the illusion that they should know everything, but surely when I get through to TuGo helpdesk I should not have to inform them time after time in the same conversation that it is currently disabled for the Xperia S and despite how many times they check and try and tell me it is, IT ISN'T!

There are many many cases of this in just my expierience but I have to share the best one yet when asking about a bug in the MyO2 app was informed that i wasn't on the latest software for my Xperia S and should update it to ios6!!!

I rest my case.

Any other expieriences shared below much appreciated!

O2? Your call! (Yes, I'm aware this is a customer forum!)

[Anonymous]

Fully agree get rid of the useless live chat or at least give them some training before allowing them to converse with a customer I bet half of them can't even switch the computer on

[Bambino]

Classic thread earlier today where the OP had asked live chat if they could use 4G if they bought an iPhone 5 and chat told the OP that they could.

[Anonymous]

At least we all agree & hopefully someone will read this & feed it back

[Anonymous]

I know useless

[jonsie]

Makes you wonder whether there are repercussions for these guys. In the UK call centres I know for a fact advisers are severely reprimanded for misinformation. But as they say, you pay peanuts....

[Anonymous]

There's probably a revolving door, one does something wrong, another gets off the bus lol

[Anonymous]

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@jonsie wrote:

Makes you wonder whether there are repercussions for these guys. In the UK call centres I know for a fact advisers are severely reprimanded for misinformation. But as they say, you pay peanuts....

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I doubt it Jonsie I bet most of them are using false names anyway so you wont know who the hell you were connected with

[Anonymous]

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@Anonymous wrote:
There's probably a revolving door, one does something wrong, another gets off the bus lol

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And jumps straight on the computer to customers about something they know nothing about

[Anonymous]

Indian guys with English names, outsourced probably