Contract cancelled in Feb but DD payment keep going on?????!!!

[Anonymous]

My O2 30 days rolling contrat was cancelled on the 15th Feb but O2 carry on charge me in March as well as April until I realise today and cancel the direct debit with the bank. I need a refund! 

[perksie]

You need to check that cancellation went through, give them a ring.

[jonsie]

Definitely speak to them and if you want to keep your number aask for your PAC or to be transferred to P&G.

[Anonymous]

Thank you guys... Ihave finally found the O2 complaint email address!! 

As it was done via the webchat agent backin Feb, I have kept a copy of the transcript. Will forward it to them as proof. Luckily I got some time today to check my bank. Otherwist I would not have noticed they are still taking money from my account! Should always cancel the DD after you cancel/close an account with a company. I always do that but forgot about it this time!  

[perksie]

You shouldn't need that and we could have told you where it was.

O2 will happily refund you but cancelling the DD might cause a problem.

[jonsie]

They will credit your account for any error on their part.

[Anonymous]

web chat are absolutly useless, they probably didnt do the cancellation or didnt do it properly

[Anonymous]

A quick call should sort this out live chat as said are useless