Contract cancelled in Feb but DD payment keep going on?????!!!
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on 17-04-2013 23:13
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on 17-04-2013 23:13
My O2 30 days rolling contrat was cancelled on the 15th Feb but O2 carry on charge me in March as well as April until I realise today and cancel the direct debit with the bank. I need a refund!
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on 17-04-2013 23:33
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on 17-04-2013 23:33
Thank you guys... Ihave finally found the O2 complaint email address!!
As it was done via the webchat agent backin Feb, I have kept a copy of the transcript. Will forward it to them as proof. Luckily I got some time today to check my bank. Otherwist I would not have noticed they are still taking money from my account! Should always cancel the DD after you cancel/close an account with a company. I always do that but forgot about it this time!
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on 17-04-2013 23:14
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on 17-04-2013 23:14
You need to check that cancellation went through, give them a ring.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 17-04-2013 23:16
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on 17-04-2013 23:16
Definitely speak to them and if you want to keep your number aask for your PAC or to be transferred to P&G.
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on 17-04-2013 23:33
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on 17-04-2013 23:33
Thank you guys... Ihave finally found the O2 complaint email address!!
As it was done via the webchat agent backin Feb, I have kept a copy of the transcript. Will forward it to them as proof. Luckily I got some time today to check my bank. Otherwist I would not have noticed they are still taking money from my account! Should always cancel the DD after you cancel/close an account with a company. I always do that but forgot about it this time!
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on 17-04-2013 23:37
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on 17-04-2013 23:37
You shouldn't need that and we could have told you where it was.
O2 will happily refund you but cancelling the DD might cause a problem.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 17-04-2013 23:40
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on 17-04-2013 23:40
They will credit your account for any error on their part.
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on 17-04-2013 23:46
web chat are absolutly useless, they probably didnt do the cancellation or didnt do it properly
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on 18-04-2013 10:06
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