General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Contacting o2

Today there was an article in the newspaper stating that 1 in 10 people throw something at the computer due to frustration. I wonder if they are all o2 customers? Does anyone know how to speak to someone at o2? The web site is atrocious. I have recei...

SKY purchase of home phone and Broadband

As those of us who have (had) O2 Broadband know, this along with home phone has been sold to SKY. Over the years we have been vary careful not to give our mobile number to any commercial organisation to prevent endless nuisance calls. However recentl...

Resolved! Getting old phone unlocked

After renewing my contract with o2 and getting a new phone, I wanted an unlocking code from o2 for my old phone. Requested this on the 20th May and told it may take a week. After online chats with six different o2 people and numerous hours wasted the...

idea

Hello o2 team here is few idea i got on my mind 1. offer 08 number Add-on £5 a month 2. Let us chose hold music like virgin mobile eg: press 1 for dance press 2 for lady gaga something like that 3. o2 need new woman voiceover for o2 like 202 she star...

o2 to close uk call centres

Another reason to go see here: http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/10087909/Capita-plans-to-close-O2-call-centres-and-cut-thousands-of-jobs.html Not for a year or so so will not be reewing mobile that r...

Resolved! Repairs.

I have returned my nokia 7 00 for a second time for repair. The first time was because it locked me out as I did not know the password. This was repaired under warranty. I had just got it set up but it would not connect to the web. The guru I contact...

Resolved! Data outage GU14 Farnborough

Is anyone else experiencing problems? Status says all OK but it's been out for 2/3 days. How do you report a problem?

Resolved! Mis sold '7 day cooling off period'

Hi all,In January 2013 I took my contracted O2 Blackberry Bold 9900 into the Ashington O2 store with the problem I was receiving no signal at all in my new home. Upon looking over the phone, the sales rep went off his own intuition and told me it was...

Community Ranking

Now I possibly am going to be shot down in flames for this post but it really is a general concern of mine.This business of 'going up the ranks' on the number of posts you make (irrespective of content) seems weird to me.I will willingly use myself a...

Most of my O2 isnt functioning!!!

I really want to check my bill and manage my O2 product but every time I click on any link such as 'view your bill' or 'make a statement' the website fails. This is so frustrating. When will this bug be fixed and is it happening to anybody else?