General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Private number caller - i need to go to the police for harassment

Hi For the past month i have been getting private number calls at random times in the day. But they have increased in frequency the past 3 days. Especially when i am asleep. I have the ability to block private numbers, but do not want to as that his ...

Resolved! What IS the "Pre-shared key"

which my Blackkberry needs in order to set up my wi-fi? Where would I find it? Is it the passphrase or the WPS PIN, both of which are on the label on my Virgin Hub?

Resolved! Courier Opened My O2 Delivery

Hi all, This is my first post here. I wanted to see if anyone else has had this happen to them? I ordered a phone from O2 last week and it was delivered but was faulty and needed replaced, no problem, it happens. The replacement arrived yesterday by ...

Resolved! Other Network Providers

I am currently with another Network but have never signed a contract or seen a contract, it was from a business account and a third party (BPD) who negotiated. I have finished my contract early to join O2, as I beleive I have never had a contract. Ca...

Friendly notice: NEVER JOIN O2 IF YOUR LOOKING FOR A CONTRACT!

Well here is my story.Start of may i took my iPhone into an o2 store because the battery was running low to quick. I had had the phone for a year now so this was as i expected. Everything was all happy and working well, the assistant helping encourag...

Resolved! Trip to Germany, concerned about coverage

I have a trip to Germany next month and had planned to use my phone's SatNav but am now not sure if this is a good idea. I recently went to Turkey and while there could not get any internet (other than the hotel wi-fi). I will be travelling by road t...

Resolved! 02 contact

is it me or is the 02 live chat never on line. always busy, so what try calling them? oh and by the way we are very busy on that medium, i may just upgrade but go to vodaphone, better deal, free phone, same contract length, what a dilema!

Downloading PDF copy of monthly bill

I have just tried to download and save a copy of my monthly bill and discovered the "PDF" file had an HTML extension. I then checked and found the file would not open with Adobe Reader or browser and this was the same with all files back to November....

Resolved! Yet another hacked account

I seem to be yet another of many who have had their account hacked. I had a new HTC One Unlimited 24M 1GB CCA handset ordered without me knowing about it. The only reason I found out was because the scammer reported the SIM card on the account lost s...

Resolved! Overseas data roaming

'Supp, I am going to Rome on 20th June to 23rd inclusive. What is the craic with European/overseas data roming.I understand that the regs and charges have changed recently. I really don't want to come back to a mahoosive bill and i was hoping to use ...