General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

No final bill notice!!!!

o2 have the clever way of gaining extra money as they do not inform you that your contract is at its end & use a 30 day cancellation period forcing you to pay an extra bill, another gripe is the fact that o2 will lower the tariff of an existing accou...

Iphone still not unlocked, thanks o2

O2 quote 72 hours max to unlock your phone. First requested unlock from O2 on the 3rd Dec, O2 failed to get it unlock by the 6 Dec.7 Dec had to request it again, 10 Dec Still not unlocked. Whatever you do, request it unlocked well before you ever nee...

Resolved! "do it now" bill paying link is dead

is any one else getting this meassage when they click on the "do it now" link on the bill paying page - Error 404: SRVE0190E: File not found: /ChangeDashboard.do/

Resolved! Travel Abroad

I have read the travel advice O2 give for charges abroad which says there is a £40 limit (£120 if you advise them to increase this) for pay monthly customer, but what is not revealed is what happens if you reach this limit? and if you are away over t...

Resolved! 02 is a bad lying company

Just in january i took out 2 contracts on the iphone 5 for 24 months then i went back into their stores last month n they are offering 12month deals they lied to me about they did not know it will be released if i wait one more month.. You know what ...

Resolved! VAT for the amount that already have VAT

Hello , what happened ... I have been charged on top on my monthly bill with £ 4.80 and O2 added this amount to my bill .the thing is that for my monthly bill I already pay VAT and what they did .... They added again VAT for the total .... How it is ...

Resolved! mobile phone upgrade - what would you recommend?

Hi everyone, I've just joined the community! I am very keen to upgrade my phone, but don't have a clue what's the best phone for me. I currently have a Samsung Galaxy Ace, but it's always getting stuck or jammed. Can be very slow and generally, I fin...

Be more dog - a failing commercial strategy?

I'm not sure I believe this!A lot of money (well more than I will ever earn in a lifetime!) has been spent on the 'be more dog' campaign.A BRILLIANT advert...however,I thought that the idea of advertising was to advertise (silly me :(). The ad has be...

Resolved! Unterminated calls

I've just had my O2 bill for November and it's at least ten times the normal amount. Analysis of the bill shows that one call (to our landline at home) at about 9.15 one evening, lasted 7 hours and cost about £100. I remember the call and it was just...

Resolved! Linking accounts

I have 2 contracts. 1 of these, a friend uses. How can I link these both to my O2 & how can I receive itemised billing for both?