Worst company I've had the pleasure of dealing with

[Soreloser]

These people are simply the worst I've had the pleasure to deal with in a long time.  The first thing they did is lie about the contract sneaking in a 4 year deal after agreeing a 2 year. I cancelled the phone within a few days and they still tried to deliver it.

That was well back in December and it's still showing as a debt. I've not got my refund, they are asking me to pay for it now.

I've never had anything from them. I have proof its cancelled yet still every day something more is harassed to me.

Om out of pocket, stressed, credit file affected. All because they have no ability to resolve a simple cancellation 

[Enlli]

They can handle cancellations before delivery it seems. Your story is not unique.

I suspect the phone is returned via a different channel and does not register in the system 

Pity there is nothing we can do here as we are simply customers. 

[Oxonian]

A warm welcome @Soreloser to this O2 customer to customer community. 

You need to contact O2 again and I suggest that you message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good record for solving customer problems.  

[jonsie]

I guess 'pleasure of dealing with' is entirely the wrong phrase....

[Cleoriff]

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@jonsie wrote:

I guess 'pleasure of dealing with' is entirely the wrong phrase....

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It seems things are getting worse by the day!