This is the email I have sent to O2 but to be honest its just the tip pf the iceberg compared to how I've actually been treated by them the last 4 months. They are without a doubt the worst company have ever dealt with.
I am absolutely disgusted to my core with the service I have received from O2 over the last 4 months.
What started as a simple upgrade and adding on an internet box has resulted in us occurring charges for a phone we have never received. Severe loss of earning due to having insufficient equipment to run our business. Emotional and psychological stress of dealing with such an inept business. Hours of lost time trying to resolve the situation and having to deal with the WORST telephone line I have ever dealt with in my life.
I have been promised countless times that a manager would ring me back. Never has this happened. I have lost count how many different members of staff I have spoken to regarding my grievances and complaints. I have been cut off more times than I would ever like guess.
I have never come across worse customer service in my entire life and the fact that the O2 'managers' are always too busy to speak to their customers and NEVER even have the decency to call them back is absolutely disgusting.
I want every phone call recording I have made to O2 sent to me since October 23rd 2024. I have requested this numerous times and I am still yet to receive them. I am entitled to this by law to which you cannot refuse. I want this by the end of business on FRIDAY 17TH JANUARY 2025 as this has been requested for over a month now with no avail.
Attached is my phone record just from TODAY. To which I was cut off 11 times, including the last time when I demanded a managers time. Never once have I been called back, even after asking repeatedly on numerous phone calls to have a call back if I was cut off and leaving so many complaints about the state of your phone lines!
You are a telecommunication company with the worst automated service I have ever heard. Most times it does not connect correctly. It never recognises the number you are calling off. The options change every time and it takes about 4 attempts of getting cut off before you even make it through to a customer service representative.
I have never been more appalled by the way I have been treated. I will be taking my case further as O2 need to be reprimanded for the way they treat their customers.
I have countless evidence collected over the last 4 months that show O2 have made no attempt of trying to deal with my complaint or even treating me fairly as a customer. Or even refunding the money they are taking off us each month, in fact you have had the cheek to charge me for the phone AGAIN this month!!!! With no phone in sight!!!
