No real people to talk to

[AsoldasJoeBiden]

Over a month ago you sent me two devices I never asked for. One I managed to send back fairly promptly. The other you eventually sent me return instructions AND IT HAD BEEN RETURNED TO YOU IN ITS ORIGINAL UNOPENED BOX. My account now has a message
Something’s Changing

We’re in the process of making some changes to iPhone 16 Pro Max 256GB Desert Titanium #330267246. This could be due to a return or exchange, a disconnection, or something else that you’ve requested. Once everything’s done, we’ll update the details on this page automatically.
YET YOU ARE THREATENING ME WITH CREDIT BLACKLISTING ETC. I have always paid on time and believe I should be paying you the same as I did in April (£18.61). However you want £18.23 because of the discounts and other bits in the disputed device contract and it won't accept any other payment. You have no real people to contact so as soon as this is sorted I will never be your customer again.

[jonsie]

All contact details are here

Guide: How to find help & contact O2 

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to find help & contact O2 

[pgn]

This is not O2, @AsoldasJoeBiden -your query would need to be taken up with O2 via any of the ways in here: Guide: How to find help & contact O2 

I hope you get sorted - as customer loyalty stands for little these days. Good luck.

[AsoldasJoeBiden]

I know, I just wanted to rant.  I've already spent over 5 hours on the phone to Customer Services - charming people but I suspect they too must have got disillusioned if they've ever had the time to follow up any of the things they've hoped would happen.  Seems like O2 is so automated that its systems are stuck rigid.

[MrRichAllen1976]

Their call centre is also staffed by Indians who don't understand most UK regional dialects, especially Yorkshire accents for some reason?

[gmarkj]

Have you tried using o2's social media to try and resolve this @AsoldasJoeBiden ?

Links to the main platforms are in the guide 

Guide: How to find help & contact O2 

[Dave-O2]

Afternoon @AsoldasJoeBiden 

If you're still facing issues with this, please drop me a PM with your mobile number and i'll take a closer look.