Solved: disconnected when i don't owe any money

Europlastics · ‎15-12-2023

these gormless accountants at o2 have disconnected my phones , even though they are in funds currently , with next due payment at 31.12.2023. My account is currently in credit, as i forward paid 89 pounds when only owing 85.24. surely O2 is capable of simple arithmetic. Does anyone else have similar experience ?

MI5 · ‎15-12-2023

@Europlastics

You can get in touch with Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-12-2023

@Europlastics

You can get in touch with Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

disconnected when i don't owe any money

02 app

Regarding my phone

change address

Refund and close account .

Change name on account