Solved: Re: Text Messages

Anonymous · ‎12-01-2018

Hi there,

I am unable to send text messages from my phone. I am a business customer and they not working since I have received my new device (Iphnone X).

Thanks for any helpful advice.

MI5 · ‎13-01-2018

OK, so you will need new sim cards for the business account from O2.
Call 8002 for business customer services and ask them to send you business sim cards.
Your message centre number is wrong because you have the wrong sim cards.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-01-2018

Check o2 help here http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...
Also make sure that you have "send as sms" enabled in iMessage settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎12-01-2018

Hii @Anonymous Out of interest, is it just text messages you are having a problem with?

Veritas Numquam Perit

Anonymous · ‎12-01-2018

Hi, it is text messages only and on both phones which we using in our conpany.

MI5 · ‎12-01-2018

May also be worth getting o2 to check your account settings if it's on 2 phones.
Call them on 8002.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

liggerz87 · ‎12-01-2018

Maybe they tried doing a port of number 2 sim and old sim still works while calls on old sim don't maybe go to a O2 store

Anonymous · ‎12-01-2018

Don’t think it was mentioned above so try this, from your phone dial: **5005*7672*+447802000332#
And see if this helps

Cleoriff · ‎12-01-2018

Check you have the correct message centre numbers in your settings @Anonymous

Open messages, settings and type in the message centre number :
Pay Monthly +447802000332
Pay & Go +447802092035

Though as a business customer you wont need the PAYG option...but will leave it there anyway..

Veritas Numquam Perit

Cleoriff · ‎12-01-2018

Apologies. I was interrupted mid post so didn't see the other replies...

Veritas Numquam Perit

jonsie · ‎12-01-2018

Hopefully they have been sent the correct sims. The message centre number is read off the sim and though changing it will work, it will revert back when the phone is switched off and on again if the sims are the incorrect type.

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