Text Messages

[Anonymous]

Hi there,

I am unable to send text messages from my phone. I am a business customer and they not working since I have received my new device (Iphnone X).

Thanks for any helpful advice.

[MI5]

Check o2 help here http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...
Also make sure that you have "send as sms" enabled in iMessage settings.

[Cleoriff]

Hii @Anonymous Out of interest, is it just text messages you are having a problem with?

[Anonymous]

Hi, it is text messages only and on both phones which we using in our conpany.

[MI5]

May also be worth getting o2 to check your account settings if it's on 2 phones.
Call them on 8002.

[liggerz87]

Maybe they tried doing a port of number 2 sim and old sim still works while calls on old sim don't maybe go to a O2 store

[Anonymous]

Don’t think it was mentioned above so try this, from your phone dial: **5005*7672*+447802000332#
And see if this helps

[Cleoriff]

Check you have the correct message centre numbers in your settings @Anonymous

Open messages, settings and type in the message centre number :
Pay Monthly   +447802000332
Pay & Go       +447802092035

Though as a business customer you wont need the PAYG option...but will leave it there anyway..

[Cleoriff]

Apologies. I was interrupted mid post so didn't see the other replies...

[jonsie]

Hopefully they have been sent the correct sims. The message centre number is read off the sim and though changing it will work, it will revert back when the phone is switched off and on again if the sims are the incorrect type.