Switching a business account to a personal account

[sololite]

Dear o2,

once upon a time I was an o2 business customer, then I left and joined Virgin. When Virgin joined with o2 I found I was back being a business customer with o2 which I am not. How can this be fixed please? it is stopping me using Myo2 to do all the things a personal customer wants to do.

thanks

[Bambino]

@sololite This is not O2. This is a customer community. See the guide below:

How to find help & contact O2: A Guide - O2 Community

Edit: If you agreed to a business contract with Aerial Direct, one of O2's so-called 'trusted partners', you're most likely up the creek for the duration of the contract.

[sololite]

Thanks Bambino. I understand about this not being an official channel.  I've had some contact using your twitter link but so far just had an AI cut and paste response. Thanks for responding , I appreciate you taking an interest.