SIM SWAP O2 BUSINESS

[10JR]

Sim swap doesn't work  and also give me an option to get help.  Urgently need to make business call on a Saturday night, and what a great timing when it doesn't work. Please advice

[MI5]

@10JR 

The only advice we can give at this time of night is Guide: Sim Swap: a mini guide 2017 update 

As for tomorrow Guide: How to find help & contact O2 or in store with photo ID.

You could also go to a 24 hour store and get a PAYG sim for emergency use.

[pgn]

Re Guide: Sim Swap: a mini guide 2017 update , the process in the section entitled "Via My O2:" changed recently, viz:

SIM swaps can now also be actioned via your My O2 app. You’ll find an option of ‘Swap your SIM’ under ‘Manage your account’. You’ll need to re-enter your My O2 username and password, you’ll then be sent a verification code via text to your phone.

As O2 recently changed from sending an OTP or OTA password via SMS, to using your phone's biometric security interface to identify you - at least this is the case for O2 Consumer Contract and regular PAYG accounts.

A guide in need of update, @Dave-O2 (the Forum Manager), take note!

Good luck, @10JR.