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Issue with being cut off!!

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EwaCas
Level 1: Joiner
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on ‎19-09-2018 10:58

on ‎19-09-2018 10:58

Been cut off AGAIN!! 

 

My bill is not due until the beginning of October and have been cut off and I cannot call O2 to get a response.

 

Live chat is NEVER working so i literally have no way of contact anyone!!

 

 

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MI5
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on ‎19-09-2018 11:30

on ‎19-09-2018 11:30

Borrow a phone, use Skype or a call box.
Landline number on link http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎19-09-2018 11:30

on ‎19-09-2018 11:30

Borrow a phone, use Skype or a call box.
Landline number on link http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎19-09-2018 12:20

on ‎19-09-2018 12:20

@EwaCas You can call customer service from any phone for free on 0800 032 1402

I DO NOT WORK FOR O2



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EwaCas
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on ‎19-09-2018 12:34

on ‎19-09-2018 12:34

The issue i have is they have blocked me from making any outgoing calls and texts!

 

For some reason i do not know why?

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Bambino
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on ‎19-09-2018 12:40

on ‎19-09-2018 12:40

@EwaCas We are all customers with no access to anyone's account. You need to borrow a phone and call customer service using the 0800 number. That's as far as it can be taken here.

I DO NOT WORK FOR O2



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jonsie
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on ‎19-09-2018 17:31

on ‎19-09-2018 17:31

Do you not have a direct debit in place? Never a problem as long as there are sufficient funds in the bank  

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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on ‎19-09-2018 17:38

on ‎19-09-2018 17:38

No one here has any knowledge as to why you have been cut off (again)

You need to follow the advice above and contact customer services asap.

As said previously, if you have a direct debit in place, this wouldn't happen @EwaCas

Veritas Numquam Perit

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