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Internet speed really poor

evathefeather
Level 1: Joiner
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Hi there, so I’ve been working from current address since September 2020, tethering to my work phone 4G as I live in a remote spot. I was receiving download speeds of 30mbps and uploads was around 8-10mbps. 

Two weeks ago I noticed my internet was struggling to cope with a Teams video call with 10 people, and even a Zoom call with just one person kept freezing and messages advising low bandwidth and unstable connection.

 

Investigation on the O2 website, under check your network informed me there was an issue with the mast which was being fixed.

 

Saturday just gone the issue was reported to be fixed, I can a assure you this issue is not fixed, while the internet is more stable than two weeks ago, the speed is terrible - 6mbps download and 4mbps upload. I work for a computer software company and we’re reliant on being able to make video calls to communicate internally and educate our customers. I am currently unable to do my job due to the degradation in service. 

Please will someone get in touch about the issues I’m still experiencing, I’d expect my service/network coverage to improve not get worse! 

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jonsie
Level 94: Supreme
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You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

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jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4463 Solutions
Registered:

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

View solution in original post

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gmarkj
Level 53: Renowned
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Registered:

If you think there is still an issue use the My Network app to report it.

There is some advice in this guide - Guide: How can I sort out my network issues? 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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