on 13-08-2020 12:28
Please help. I am trying to get a device working with Vodafone and going round in circles. I am having trouble using a vodafone business sim in a mobile device... The sim is fine as works OK in another handset. In fact the sim works fine in sim 1 slot of the handset I am using, however will not work in sim slot 2?? Just connects to Vodafone network and then I get a MM message saying Sim not allowed.
The IMEI of the device in Sim Slot 2 I want to use it with was barred by O2/Daisy Comms accidently, but they say they have lifted the barr, as confirmed by them Friday 07th August.
The handset is my personal one, bought outright and never reported lost or stolen. They have basically registered it in error. Reseller is Daisy and they say they O2 have lifted barr and indeed some of the online IMEI check tools say it is now clean. (It was blacklisted last week)
However some still report Blacklisted.
If I use Vodafone sim in slot 1 and Virgin media sim in slot 2 everything works, but that is not how I want to use it. Daisy barring my IMEI has caused me hours if not days of grief. So it appears the replication of the barring Database hasnt filtered around perhaps? How long does it take? It is nearly a week.
So do I just have to wait? If so how long and can anyone from O2 confirm they only list in it one Barring database or do they have to do something differet to get Vodafone to realise the barr has been removed.
Appreciate any input anyone can give. I obviously have the IMEI numbers of both sim slots if anyone has to check anything.
on 14-08-2020 13:34
on 14-08-2020 13:34
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Link to our guide on how to contact them can be found here
14-08-2020 14:45 - edited 14-08-2020 14:46
14-08-2020 14:45 - edited 14-08-2020 14:46
on 20-08-2020 15:36
on 20-08-2020 15:36
Hey @BigLee just checking if this was sorted by now or are you still having trouble?
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on 20-08-2020 16:49
on 20-08-2020 16:49
No I am still having trouble. The IMEI is still showing as blacklisted on imei.info for example and still wont connect to vodafone network. My ex eployer is taking it up again with O2.. If there is anything anyone can check PM me for the IMEI... Regards Lee
20-08-2020 20:36 - edited 20-08-2020 20:40
20-08-2020 20:36 - edited 20-08-2020 20:40
@BigLee
Did you run the check on checkmend?
As this is the definitive UK check for reasons why a device is barred, and can also be used as leverage against daisy and help your ex-employer, as well
edited : posted updated info
on 20-08-2020 21:10
on 20-08-2020 21:10
Yes I paid for report on checkmend - shows clean but caution.
on 20-08-2020 21:20
on 20-08-2020 21:20
Reaching out to Vodafone now..... What a hassle...
21-08-2020 10:27 - edited 21-08-2020 10:28
21-08-2020 10:27 - edited 21-08-2020 10:28
Hi @BigLee
That means that o2 and Daisy have removed the bars, as is would show in this report, as the caution just means be aware.
Good luck with Vodafone, the best bet is with the Forum CS reps as they are very responsive as is there CEO office 🙂
Let us know how you get on.
edited to show additional text