Solved: Business To Personal

Calstock · ‎10-08-2020

We are a partnership business with 2 x phones that were on a business contract until a month ago, (so now we're out of contract, but still O2 customers). We are closing the business so wish to keep both phones, (which we're happy with) and swap them to a personal contract. We wish to retain the number for one of the phones and aqcuire a new number for the second phone. I would normally phone O2 to sort this, but they're encouraging urgent calls only, so thought I'd try the community. A simple walk through the steps needed is what I'd ideally like. Thanks in advance.

MI5 · ‎10-08-2020

@Calstock

Only customer service can do that for you.
Call 8002 from your O2 phone.
Choose any option offered to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-08-2020

@Calstock

Only customer service can do that for you.
Call 8002 from your O2 phone.
Choose any option offered to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Calstock · ‎10-08-2020

Thanks, I will try to rting them then.

Martin-O2 · ‎18-08-2020

Please do let us know if you have any more questions around this one @Calstock!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Business To Personal

02 app

Regarding my phone

change address

Refund and close account .

Change name on account