on 27-03-2020 12:15
Hi there
I believe live chat is offline due to the current crisis. I've been a dick and not paid my bill, am now call barred and can't phone 8002. I don't have access to a landline and you guys dont provide an online payment option. Is there any way someone can call me to either lift the call bar to allow me to make payment or take payment over the phone? I know it's a big ask given the resource challenges and how busy you guys are but I'd appreciate getting this sorted if possible.
Thanks
M
Solved! Go to Solution.
on 27-03-2020 12:52
on 27-03-2020 12:52
You can call customer service for free using Skype on 0800 032 13402 or Payment Management on 0800 902 0217.
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104
on 27-03-2020 12:18
Unfortunately it's not possible for anyone to call from here as we are all customers too.
This might help though Guide: How to Pay Your Bill (Contract)
on 27-03-2020 12:20
Hi @KM10
You have two options Try to contact customer services https://www.o2.co.uk/contactus
Or the payment management team on 0800 902 0217. It's a free call.
Veritas Numquam Perit
on 27-03-2020 12:25
on 27-03-2020 12:25
Thanks both for your replies. I thought (mistakenly) that O2 staff were on these boards too.
I can't ring (free call or otherwise) as I'm call barred and /contactus only deals with self help issues via the portal right now.
I guess i'm kind of screwed for a while but it's my own stupid fault!!
on 27-03-2020 12:26
on 27-03-2020 12:26
There are some O2 staff that have been brought in to assist with what us customers usually do here, but they can't access any accounts on here either, sorry.
on 27-03-2020 12:31
on 27-03-2020 12:31
@MI5 wrote:There are some O2 staff that have been brought in to assist with what us customers usually do here, but they can't access any accounts on here either, sorry.
Mainly due to the forum trebling in posts since Covid 19 and difficulties trying to get through to O2.
The community was inundated. Lol
Although as @MI5 said they are unable to access accounts.
Veritas Numquam Perit
on 27-03-2020 12:36
on 27-03-2020 12:36
on 27-03-2020 12:47
on 27-03-2020 12:47
on 27-03-2020 12:52
on 27-03-2020 12:52
You can call customer service for free using Skype on 0800 032 13402 or Payment Management on 0800 902 0217.
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104
on 27-03-2020 12:56
on 27-03-2020 12:56
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here