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FAQs: Business Customers

Hi all, welcome to the Business Customers board! If you are on a Business contract or are thinking of getting one and have related questions, this is the board you can post your question to and get replies from other customers. Please remember: if yo...

Resolved! Dual eSim in Philippines

My colleague who is in the Philippines (wanting the esim as a dual sim) would like to know the following before we proceed to getting business contracts for our company but I’m struggling to find the answers and O2 aren’t getting back to me.“1 - I'm ...

Resolved! Retrieve 3 year old phone records for legal purposes.

I understand that personal account records for mobile phones are kept for 2 years but wondered if this was the same for large 02 business accounts. Supplied phone record evidence covering the period June 2018 for a court case has in Nov 2020 been dis...

Suddenly no more texts from France

Hi all, I am on O2 business as my family is in France and I call/text them a lot. I’ve had the same number for 10 years and received texts fine but I noticed I suddenly can’t received texts from France (from different people and different networks) I...

Blackberry Internet Services (BIS)

Blackberry have said they will be extending BIS services till December 2021. I would like to know if O2 provide sim only blackberry Internet service in their sim only 12 month contracts for a new business customer?Thanks.

Porting from another supplier - Old Sim has gone off but new one not active.

Hi My phone is currently going through the port process so that I can use my number from my previous supplier. The new sim we have been given doesn't have a number assigned to it so it wasn't active when we received it. My old sim has now gone off an...

Huawei E5770s unlock code.

Hi,I have a Huawei E5770s mobile wifi pro that is now out of contract.I am trying to get the unlock code for it and I have called 3 times for it and received 3 different responces.1 - they said ok and then sent me the unlock code for the samsung hand...

Caller ID

How can I have my business name come up when I call customers from my mobile? It shows the number but I would like it to show the business name. Thanks

Resolved! Paperless Billing

How do i go to paperless billing

Resolved! Excess charges for exceeding data limit

Hi. As with many people, I've been working from home since March and have been using my broadband connection, of course, for my family and business internet; however, we moved house in September and were without broadband for three weeks. In that tim...

Resolved! Scam J1 Media please be aware

HelloRecently I noticed I was being charged £4.50 per week on my O2 bill by a “company” that call themselves ‘J1 Media’. After googling them and finding not much info other than threads on forums of people warning of this said scam. I spoke to o2 hel...

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