Business Customers
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FAQs: Business Customers

Hi all, welcome to the Business Customers board! If you are on a Business contract or are thinking of getting one and have related questions, this is the board you can post your question to and get replies from other customers. Please remember: if yo...

Marjo by Former Staff
  • 5362 Views
  • 2 replies
  • 1 kudos

Spurious Rest of World Pass charges

I was abroad outside the EU for 10 days in early March I made no calls, received no calls, and sent and received no texts The phone had mobile data switched off throughout I have received the £7.50 charge for the Rest of the World Pass for 6 of the d...

Resolved! Coronavirus - how on earth does a business customer contact O2 Business - CALL DIVERT

Trying to set up a call divert on my O2 business landline to my o2 business mobile (via the device's menu) but this is being blocked and there appears to be no way of contacting O2 Business. This means I am stuck in the office alone for longer than I...

ChrisF by Level 2: Apprentice
  • 1243 Views
  • 8 replies
  • 0 kudos

Resolved! Bill payment

Hi there I believe live chat is offline due to the current crisis. I've been a dick and not paid my bill, am now call barred and can't phone 8002. I don't have access to a landline and you guys dont provide an online payment option. Is there any way ...

KM10 by Level 1: Joiner
  • 1729 Views
  • 14 replies
  • 0 kudos

Replacement sim

My son’s phone has broken and all I can see online to order one is thorough a shop, online chat or texting. I cannot do any of these because shop shut, online chat isn’t there and his phone has broken so cannot text. I need a new sim with his number ...

Ellen1 by Level 1: Joiner
  • 1372 Views
  • 6 replies
  • 0 kudos

Wifi Calling Fails

No mobile signal at home, remote location. So have Samsung S9 and WiFi calling. When connected it works well, but: If the phone switches off, through flat battery or software upgrade, when back on there is no WiFi calling. Internet is fine. Tried all...

What temperatures do you prefer when working?

Hi guys, I read an article about how office temperatures matter perhaps more than we might think to how productive we are at work (I think it probably affects also any task that we are required to do even at home, if not at the office). According to ...

Marjo by Former Staff
  • 1046 Views
  • 4 replies
  • 0 kudos

Business Essentials Portal

Hello, I upgraded one of our phones online yesterday, on completing the order I was asked to sign up for the Business Essentials Portal in order to sign the agreement, which I did and everything worked out fine. I then had to upgrade another of our p...

Kezza1373 by Level 1: Joiner
  • 867 Views
  • 2 replies
  • 0 kudos

Resolved! VoWiFi set up

My sales-agency account mgr today said she would instruct O2 to enable VoWiFi on my phone immediately. Hasn’t happened yet. Any idea how long it takes?

Business1 by Level 1: Joiner
  • 1127 Views
  • 5 replies
  • 0 kudos

Bill analyser

From the "My Account" page, I click on "View My Bill" and get a page with "O2" in large letters and nothing else. Any ideas, please?

robertxx by Level 1: Joiner
  • 1649 Views
  • 4 replies
  • 0 kudos